Process Analyst

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia's payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​

Our solutions include Australia's domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It's a new chapter with more possibilities.​

Life @ AP+:

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We're driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We're ready to help you do it.

The Role:

The role will sit within the Delivery and PMO team providing guidance and Leadership to the business analysis team. The team provides solution and analysis to scheme team (including NPP, eftpos and BPay).

This role is responsible for leading developing and implementing process management outcomes in collaboration with Process Owners at AP+. This role will deliver sustainable process management outputs to support the AP+ business Maturity Program.

We offer you a challenging role within a great team in a dynamic organisation where you will have significant opportunities to influence and make a difference. Do you want to play an important role in a very progressive and dynamic team with a high pace of motion and a lot of fun - then this is definitely for you

Proposed Role Responsibilities are:

• Provide strategic guidance and thought leadership in process management (capture to optimisation) to align with organisational goals;
• Collaborate with executive leadership to identify and validate process ownership, end to end process outcomes and process improvements that can contribute to long-term success;
• Lead Process workshops to validate ownership, identify end to end processes, assess AP+ process maturity and build roadmaps for process improvement;
• Collaborate with cross-functional teams to identify process improvement opportunities and build a backlog of automations;
• Prepare reports and presentations to communicate process improvements and project updates to stakeholders;
• Managing multiple process scopes in parallel and prioritise tasks effectively to support process owners as needed;
• Design effective process controls, map risks and obligations to ensure AP+ can display how it meets its regulatory requirements;
• Foster a culture of continuous improvement by championing best practices and innovation throughout the organisation;
• Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable HSE instruction, and support AP+ to meet its duties under the relevant safety and environmental legislation.

Proposed Position Requirements are:

• Significant relevant experience: 5-7 years of progressively responsible experience in business process management, improvement, optimisation or engineering or related roles;
• Demonstrated expertise in leading process improvement workshops, activities and delivering significant business impact;
• Proven ability to drive change in a complex environment, with a strong focus on collaborative improvement;
• Project management practices and tools (Waterfall/Agile, Jira) is desirable
• In-depth knowledge of process improvement methodologies such as Lean, Six Sigma, Kaizen, etc.
• Proficient in process mapping tools (e.g. Signavio, ARIS, Nintex, Holocentric, or other BPMN2.0 modelling tools) and data analysis tools (e.g., Excel, Tableau, Power BI).
• Experience in change management and leading cross-functional teams.

What happens next:

At AP+, we believe in the power of passion, pride, and purpose.­ Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

If you're ready to be a game changer, please submit your application & the Talent Acquisition team will endeavour to review and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion so if you need advice or support with your application, we're here to help. Please reach out to We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.