Call Centre

2 days ago


Alexandria, New South Wales, Australia The Asset Finance Shop Full time $80,000 - $120,000 per year

Call Centre & Client Services Manager (Asset Finance) — Onsite @ AlexandriaCompany: The Asset Finance Shop (AFS)Location: Alexandria, Sydney (Onsite)Work type: Full-time, permanentWhy AFS?We're a fast-growing commercial asset finance brokerage helping Aussie businesses get moving—trucks, trailers, yellow goods and more. We play fast, keep promises, and back each other. And we're levelling up (again) with our brand-new Alexandria office—a creative hub with great transport, top coffee, and room to scale.At AFS you'll find:High-energy floor: live coaching, quick feedback loops, scoreboard wins.Zero-ego culture: ideas > titles. We test, learn, improve—together.Real impact: see your leadership turn into appointments, applications, settlements—fast.The OpportunityOwn the action at the centre of our growth story. You'll run the floor, coach an onsite team, sharpen playbooks, and jump on the phones to model best practice. Your mission: speed-to-lead that makes brokers smile and customers stay.What You'll DoLead & lift (5–10 FTE, scaling): hire, onboard, run weekly 1:1s, QA scorecards, call listening, and high-tempo huddles.Call & manage: take escalations, cover peaks, and keep a small personal caseload (~20–40 clients) to stay sharp.Performance engine: set targets, monitor live dashboards, turn insights into coaching plans, and deliver crisp weekly reports.Workflow & WFM: own rosters, routing, and schedule adherence across phone, email, and webchat to meet SLAs.Speed-to-lead obsession: drive



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