Incident and Problem Manager

2 weeks ago

Canberra n Capital Territory, Australia Vectiq Full time $120,000 - $150,000 per year

Vectiq is seeking an
IT Incident and Problem Manager
to support a high-profile Federal Government department in Canberra. This role plays a key part in ensuring high service availability by overseeing ICT incidents from start to resolution and driving root cause prevention.

Key Criteria

  • Australian Citizens with a TSPV clearance
  • Ability to commence early to mid 2026

Responsibilities
Incident Management

  • Lead major incident responses, coordinating technical teams to restore services swiftly.
  • Ensure incidents are classified, prioritised, escalated, resolved, and closed in line with ITIL standards.
  • Monitor incident trends, deliver timely reporting, and maintain clear stakeholder communication.

Problem Management

  • Document and manage problems to resolution, ensuring permanent fixes
  • Facilitate post-incident reviews
  • Govern the Known Error Database (KEDB) and collaborate with change and release teams.

About You

  • Proven experience managing enterprise-level IT incident and problem management functions.
  • Strong knowledge of ITIL v3 or v4 practices
  • Experience coordinating major incident response across technical and business teams.
  • Excellent communication and stakeholder engagement skills
  • Ability to lead governance and continuous improvement activities in high-pressure ICT environments.

If you hold a current TSPV clearance and have transferable skills that could transition into this role, we encourage you to apply.
To apply
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