TSPV - IT Incident and Problem Manager

1 week ago

Canberra, ACT, Australia Compas Pty Ltd Full time $120,000 - $150,000 per year

TSPV - IT Incident and Problem Manager

Location: Canberra, ACT

Are you an experienced IT Incident and Problem Manager with a passion for ensuring service continuity in high-availability environments? A unique opportunity is available for a proactive professional to lead critical incident and problem management functions in a secure, enterprise-scale setting. You'll be responsible for the timely resolution of ICT incidents and the root cause analysis of recurring issues, driving service excellence through ITIL best practices.

Key Responsibilities:

  • Own and manage the end-to-end ICT Incident Management process organisation-wide
  • Lead the resolution of major incidents, coordinating with technical and business teams
  • Conduct root cause analysis for high-impact issues and manage resolution pathways
  • Drive service improvement by maintaining and governing the Known Error Database (KEDB)

Key Criteria:

  • Proven experience managing enterprise-level incident and problem management processes
  • Strong working knowledge of ITIL v3 or v4 and its application in operational environments
  • Skilled in leading major incident responses and performing effective root cause analysis
  • Excellent communication and stakeholder engagement skills at all levels

Contract Duration: 12 months with 2 x 12-month extension options.

Security Clearance: Due to the nature of this environment, candidates are required to have a TSPV clearance to perform this role.

This position is open to Australian citizens with a valid security clearance due to role requirements. We are committed to a non-discriminatory hiring process but, unfortunately, cannot provide visa sponsorship for overseas applicants.

How to Apply

Does this role sound perfect for you? If so, to register your interest in this role, please either contact Kate on or Click APPLY

Due to system limitations, we will only be able to contact candidates who closely match the requirements for this role. We appreciate your understanding and encourage you to apply if your experience aligns with the position.

About Compas

Compas Pty Ltd is a Canberra-based, wholly Australian-owned Recruitment and Services company that has been operating since 1987. We specialise in the provision of permanent, contract, and temporary recruitment services, as well as specialised consulting assignments.

YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE

  • Incident and Problem Manager

    4 weeks ago

    Canberra, ACT, Australia ClearCompany Full time

    Vectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role plays a key part in ensuring high service availability by overseeing ICT incidents from start to resolution and driving root cause prevention.Key CriteriaAustralian Citizens with a TSPV clearanceAbility to commence early to mid...

  • Incident and Problem Manager

    2 weeks ago

    Canberra, ACT, Australia Vectiq Pty Ltd Full time $120,000 - $180,000 per year

    Vectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role plays a key part in ensuring high service availability by overseeing ICT incidents from start to resolution and driving root cause prevention. Key Criteria Australian Citizens with a TSPV clearanceAbility to commence early...

  • TSPV - Security Analyst

    1 week ago

    Canberra, ACT, Australia Compas Pty Ltd Full time $90,000 - $120,000 per year

    Security Analyst – TSPVLocation: Canberra, ACT Join a high-impact, long-term engagement supporting complex ICT projects in a secure government environment. We are seeking experienced Security Analysts with strong SOC backgrounds and TSPV clearance to contribute to threat-driven analysis, vulnerability management, and proactive incident response...

  • TSPV - Project Managers

    1 week ago

    Canberra, ACT, Australia Compas Pty Ltd Full time $120,000 - $180,000 per year

    TSPV - Project Manager | Month ContractLocation: QLD, ACT, VIC (Onsite only) Step into a high-impact leadership role delivering complex, mission-critical projects. This opportunity is ideal for experienced Project Managers with Positive Vetting (TSPV) clearance, ready to guide multi-disciplinary teams in a secure environment. You'll be responsible for...

  • TSPV - IT Asset Manager

    4 weeks ago

    Canberra, ACT, Australia Compas Full time

    Compas Canberra, Australian Capital Territory, AustraliaTSPV - IT Asset ManagerCompas Canberra, Australian Capital Territory, Australia1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from CompasLocation: ACTTSPV clearance required.Take the lead in managing the entire...

  • TSPV - IT Asset Manager

    1 week ago

    Canberra, ACT, Australia Compas Pty Ltd Full time $90,000 - $120,000 per year

    IT Asset Manager **Location: ACT TSPV clearance required.** Take the lead in managing the entire lifecycle of software assets across a large, complex ICT environment. This critical role is responsible for ensuring compliance, cost optimisation, and efficiency through effective Software Asset Management (SAM). If you bring a deep understanding of licensing...

  • TSPV Cleared Consultants

    1 week ago

    Canberra, ACT, Australia Palisades Australia Pty Ltd Full time $120,000 - $150,000 per year

    About the roleWe are seeking experienced TSPV Cleared Consultants to join our dynamic team. This contract role offers the opportunity to work on critical government projects in Canberra, ACT, leveraging your specialised expertise and security clearance.What you'll be doingProviding high-quality consulting services to our government client, focusing on areas...

  • tspv eoi

    2 weeks ago

    Canberra, ACT, Australia Kinexus Full time $90,000 - $120,000 per year

    Our federal government and private sector clients are looking for TSPV professionals to deliver and maintain Australia's strategic advantage and capability edge over the coming decade. Your work will ensure that our nation remains one step ahead, equipped with the insights necessary to safeguard our interests at home and abroad. Working on top-secret...

  • tspv eoi

    1 week ago

    Canberra, ACT, Australia Kinexus Full time $100,000 - $140,000 per year

    Our federal government and private sector clients are looking for TSPV professionals to deliver and maintain Australia's strategic advantage and capability edge over the coming decade. Your work will ensure that our nation remains one step ahead, equipped with the insights necessary to safeguard our interests at home and abroad. Working on top-secret...

  • Test Engineers TSPV

    3 weeks ago

    Canberra, ACT, Australia Leidos Full time

    OverviewTest Engineers TSPV — Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the worlds toughest challenges in government, intelligence, defence, aviation, border protection and health markets.We...