TSPV - IT Incident and Problem Manager

1 week ago

Canberra, ACT, Australia Compas Pty Ltd Full time $90,000 - $120,000 per year

TSPV - IT Incident and Problem Manager

Location: Canberra, ACT

Are you an experienced IT Incident and Problem Manager with a passion for ensuring service continuity in high-availability environments? A unique opportunity is available for a proactive professional to lead critical incident and problem management functions in a secure, enterprise-scale setting. You'll be responsible for the timely resolution of ICT incidents and the root cause analysis of recurring issues, driving service excellence through ITIL best practices.

Key Responsibilities:

  • Own and manage the end-to-end ICT Incident Management process organisation-wide
  • Lead the resolution of major incidents, coordinating with technical and business teams
  • Conduct root cause analysis for high-impact issues and manage resolution pathways
  • Drive service improvement by maintaining and governing the Known Error Database (KEDB)

Key Criteria:

  • Proven experience managing enterprise-level incident and problem management processes
  • Strong working knowledge of ITIL v3 or v4 and its application in operational environments
  • Skilled in leading major incident responses and performing effective root cause analysis
  • Excellent communication and stakeholder engagement skills at all levels

Contract Duration: 12 months with 2 x 12-month extension options.

Security Clearance: Due to the nature of this environment, candidates are required to have a TSPV clearance to perform this role.

This position is open to Australian citizens with a valid security clearance due to role requirements. We are committed to a non-discriminatory hiring process but, unfortunately, cannot provide visa sponsorship for overseas applicants.

How to Apply

Does this role sound perfect for you? If so, to register your interest in this role, please either contact Kate on or Click APPLY

Due to system limitations, we will only be able to contact candidates who closely match the requirements for this role. We appreciate your understanding and encourage you to apply if your experience aligns with the position.

About Compas

Compas Pty Ltd is a Canberra-based, wholly Australian-owned Recruitment and Services company that has been operating since 1987. We specialise in the provision of permanent, contract, and temporary recruitment services, as well as specialised consulting assignments.

YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE

  • Incident and Problem Manager

    4 days ago

    Canberra, ACT, Australia ClearCompany Full time

    Vectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role plays a key part in ensuring high service availability by overseeing ICT incidents from start to resolution and driving root cause prevention.Key CriteriaAustralian Citizens with a TSPV clearanceAbility to commence early to mid...

  • Incident and Problem Manager

    1 week ago

    Canberra, ACT, Australia Vectiq Pty Ltd Full time $90,000 - $120,000 per year

    Vectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role plays a key part in ensuring high service availability by overseeing ICT incidents from start to resolution and driving root cause prevention. Key Criteria Australian Citizens with a TSPV clearanceAbility to commence early...

  • Incident and Problem Manager

    2 weeks ago

    Canberra, ACT, Australia Vectiq Full time

    OverviewVectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role oversees ICT incidents from start to resolution and drives root cause prevention to ensure high service availability.ResponsibilitiesIncident Management: Lead major incident responses, coordinating technical teams to...

  • Incident and Problem Manager

    2 weeks ago

    Canberra, ACT, Australia Vectiq Full time

    OverviewVectiq is seeking an IT Incident and Problem Manager to support a high-profile Federal Government department in Canberra. This role oversees ICT incidents from start to resolution and drives root cause prevention to ensure high service availability.ResponsibilitiesIncident Management: Lead major incident responses, coordinating technical teams to...

  • Incident And Problem Manager

    6 days ago

    Canberra, ACT, Australia Australian Government Full time

    Ongoing- Salary: $94 729 to $105 669 plus 15.4% superannuation- Canberra, ACT**Employment Opportunity**The Incident and Problem Manager (IPM) is a critical role in the IT Service Support team. This position offers the successful applicant the opportunity to create a real difference in the management of incidents and problems, with the potential to positively...

  • TSPV - Security Analyst

    1 week ago

    Canberra, ACT, Australia Compas Pty Ltd Full time $90,000 - $120,000 per year

    Security Analyst – TSPVLocation: Canberra, ACT Join a high-impact, long-term engagement supporting complex ICT projects in a secure government environment. We are seeking experienced Security Analysts with strong SOC backgrounds and TSPV clearance to contribute to threat-driven analysis, vulnerability management, and proactive incident response...

  • Tspv Specialists

    6 days ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/NL0745**Title**:- TSPV Specialists**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 24 Months +EXT**Description**:- **Critical Federal Government Department with essential projects**:- **Long Term Role, Initial 12 Month Contract + 12 Month Extension**:- **Rewarding hourly rate on offer**One of...

  • IT Incident Resolution Specialist

    6 days ago

    Canberra, ACT, Australia beBeeIncident Full time $115,090 - $137,150

    Job DescriptionThe IT Incident Manager will oversee the resolution of ICT incidents from start to completion, ensuring high service availability through root cause prevention and timely reporting.Key responsibilities include:Leading major incident responses, coordinating technical teams to restore services swiftly in line with ITIL standards.Monitoring...

  • Tspv Opportunities

    17 hours ago

    Canberra, ACT, Australia Kinexus Australia Full time

    Are you looking for your next contract engagement? Are you interested in utilising your proven Defence skills within a dynamic team working on exciting projects?We are currently working with a number of prestigious and rapidly growing Defence and intelligence agencies helping to improve the efficiency of Australia's safety online and development of IT...

  • Tspv - It Configuration Manager

    6 days ago

    Canberra, ACT, Australia Compas Full time

    OverviewTSPV - IT Configuration ManagerLocation: ACT. TSPV clearance required. Are you an experienced Configuration Manager looking to make a real impact within a high-security government environment? We're seeking a skilled professional to take ownership of configuration management practices, governance, and execution across a complex ICT landscape. Working...