Incident Analyst Level 2

1 week ago

Canberra n Capital Territory, Australia Talent Full time $104,000 - $130,878 per year

About the role
We are seeking a technically skilled and detail-oriented
Incident Analyst to join on an initial 6 month contract + extensions.
In this role, you will be responsible for investigating and resolving application and product-related issues, with a strong focus on analysing information within the database.

You will work closely with stakeholders and technical teams to ensure timely resolution of incidents, data accuracy, and a seamless experience for end users.

Key Responsibilities:

  • Investigate and resolve product issues reported by users or internal teams, with a focus on database-level troubleshooting.
  • Run SQL queries to validate, analyse, and correct data issues (e.g. missing user profiles, incorrect data associations, access issues).
  • Liaise with product managers, developers, and other technical teams to diagnose root causes and implement appropriate solutions.
  • Log, track, and update incidents and service requests using tools such as Jira, ServiceNow, or Zendesk.
  • Contribute to incident documentation, support procedures, and knowledge base articles to enable consistent handling of recurring issues.
  • Escalate critical or complex incidents to appropriate technical teams with clear supporting evidence and analysis.
  • Assist in identifying data patterns or systemic issues and suggest improvements to prevent recurrence.
  • Participate in testing of product fixes, database patches, and feature releases as required.

Skills & Experience:

  • Level 2 experience in an Application Support, Technical Support, or Product Support role.
  • Proficiency in SQL with the ability to write and interpret queries to retrieve and analyse data.
  • Understanding of relational databases (e.g. PostgreSQL, MySQL, SQL Server).
  • Strong analytical and problem-solving skills with attention to detail.
  • Experience using support ticketing or incident tracking systems (e.g. Jira, Zendesk, Freshdesk, ServiceNow).
  • Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical audiences.
  • Ability to work independently and manage multiple incidents and tasks effectively.
  • You must have an NV1 Clearance to be considered

For more information contact, Melissa Haddad at

Desired Skills and Experience
Must have an NV1 Security clearance to be considered for this role.

  • Incident Analyst Level 2

    1 week ago

    Canberra, ACT, Australia Talent Full time

    OverviewIncident Analyst Level 2 — Canberra, Australian Capital Territory, Australia. Initial 6 month contract + extensions. The role involves investigating and resolving application and product-related issues with a strong focus on analysing information within the database. You will work closely with stakeholders and technical teams to ensure timely...

  • Incident Analyst Level 2

    7 days ago

    Canberra, ACT, Australia Talent Full time

    OverviewIncident Analyst Level 2 — Canberra, Australian Capital Territory, Australia. Initial 6 month contract + extensions. The role involves investigating and resolving application and product-related issues with a strong focus on analysing information within the database. You will work closely with stakeholders and technical teams to ensure timely...

  • Service Desk Analyst

    1 week ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/NL0611**Title**: - Service Desk Analyst - Level 1 / Level 2 - FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months**Description**: - **Start your Federal government Career!** - **Lucrative 12-month contract with extensions!!** - **Top Daily Rates $$$** The...

  • TSPV - Service Desk Analyst

    1 week ago

    Canberra, n Capital Territory, Australia Compas Full time $90,000 - $120,000 per year

    TSPV - Service Desk AnalystBe at the frontline of technical support and service delivery in a high-security environment, assisting users with system access, IT issues, and incident response. This is an excellent opportunity for a technically skilled Service Desk Analyst to provide critical support to a secure government organisation within a collaborative,...

  • Incident and Problem Manager

    1 week ago

    Canberra, n Capital Territory, Australia Vectiq Full time $90,000 - $120,000 per year

    Vectiq is seeking anIT Incident and Problem Managerto support a high-profile Federal Government department in Canberra. This role plays a key part in ensuring high service availability by overseeing ICT incidents from start to resolution and driving root cause prevention.Key CriteriaAustralian Citizens with a TSPV clearanceAbility to commence early to mid...

  • Ict - Service Desk Analysts - Level 1 & Level 2

    1 week ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/NL0634**Title**: - ICT - Service Desk Analysts - Level 1 & Level 2 positions available!!! - FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 month + EXT**Description**: - **Multiple Positions & Multiple levels - ICT Support!**: - **Exciting program of work within a...

  • Senior Business Analyst

    1 week ago

    Canberra, n Capital Territory, Australia SKL Technology Full time $104,000 - $130,878 per year

    Senior Business AnalystLocation: Canberra, ACT (on-site/hybrid as required)Clearance Requirement: Must be an Australian Citizen and able to obtain Baseline Security ClearanceEngagement Type: 12 months daily rate contract (Initial Term + Extensions)Positions Available: 2Position SummaryWe are seeking two highly skilled Senior Business Analysts to join a...

  • Software Support Analyst

    1 week ago

    Canberra, n Capital Territory, Australia Leidos Full time $90,000 - $120,000 per year

    DescriptionSoftware Support AnalystAccrue up to an extra 12 days of leave per year through our Life Days program.Work with world leading technology business at the forefront of innovation.We're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and...

  • Cyber Security Analyst

    1 week ago

    Canberra, n Capital Territory, Australia 10 Point Consulting Full time $90,000 - $120,000 per year

    1 Cyber Threat AnalystRFQ typeDMP2 - ICT Labour HireRFQ IDLH-04403RFQ published dateMonday, 25 August 2025Deadline for asking questionsThursday, 28 August 2025 • 11:59pm, Canberra timeRFQ closing dateWednesday, 03 September 2025 • 11:59pm, Canberra timeBuyerDepartment of Climate Change, Energy, the Environment and WaterBuyer contactEstimated start...

  • Registered Nurse Level 2

    1 week ago

    Canberra, n Capital Territory, Australia Canberra Health Services Full time $110,733 - $117,053 per year

    Employment Type:Full Time, PermanentClassification:Registered Nurse Level 2 (PN -TBC)Salary:$110,733 - $117,053(Plus 12% Super)Location: Canberra Health ServicesSection:VariousClosing Date:29th Aug 2025About The RoleAre you a motivated Registered Nurse looking towards career progression?In accordance with the ACT Nursing and Midwifery Enterprise Bargaining...