Problem Manager

3 days ago

Canberra n Capital Territory, Australia Green Light Worldwide Full time $100,000 - $120,000 per year
  • Initial 12 month assignment
  • Canberra offices - onsite
  • October start

Green Light Worldwide' s Canberra Delivery Team are looking for a
Problem Manager
. The
Problem Manager
who will provide leadership in managing the development, implementation, and operational capabilities for delivering the highest level of service. The
Problem Manager
plays an important role in the detection and provision of solutions to problems (workarounds and known errors) and in the prevention of their recurrence. Responsible for the development and maintenance of documentation and a genuine understanding, respect and passion for process, this role would suit someone with experience in quality assurance and continuous improvement process.

Responsibilities:

  • Problem Lifecycle Management - Responsibile for managing, implementing, and refining the problem management lifecycle and the management of problem tasks
  • The core function of Problem Management is to minimize the adverse impact of Incidents on the Clients that are caused by errors within the ICT infrastructure and applications
  • Audits and Compliance- with adherence to problem management processes and techniques
  • As a problem manager you will do this by ensuring policy, processes and procedures are in place to support business operations
  • You will facilitate the integration of effective IT Service Management processes into the day-to-day operation, undertake reporting and analysis, and monitor continual service improvement initiatives across the IT delivery function.

Requirements:

  • Experience within an ICT environment
  • Strong Service Management knowledge
  • ITIL Foundation Certification
  • Minimum 2-3 years Problem Management experience
  • Strong stakeholder management expertise, able to drive process improvement across a diverse and heavily matrixed organisation
  • Ability Interact at all levels including technical, Management and Senior Leadership
  • Ability to develop & present high impact messages to senior level management both internal and external

We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to or call

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