Customer Service

2 weeks ago

West Gippsland Latrobe Valley, Australia Gumbuya World Full time $45,000 - $55,000 per year

Working at a theme park sounds like , full disclosure, it really is

So… What's Gumbuya World all about?

Gumbuya means meeting place and, aptly so, has been the location of gatherings of friends and families for decades. Gumbuya World opened after a MASSIVE redevelopment in 2017 plus HUGE expansions in 2019 & 2022… and is now hopefully on track to have our WILLLDEST SUMMER EVER

We have a passionate team working across the Guest Services and Retail team. We all have one thing in common - we want every single one of our guests to have the BEST DAY EVER

We are looking to recruit for the following positions:

  • Guest Services and Retail Attendants
  • Call Centre Attendants
  • Guest Experience Attendants (Face Painting & Mascot)

Key Responsibilities:


• Guest Services: Provide exceptional customer service, assist guests with inquiries and ensure a positive experience at the park. Provide appropriate resolutions to guest complaints. Assist with ticketing; ticket sales, entry and providing accurate park information.


• Retail: Support retail outlets, including replenishing and maintaining displays, helping guests with purchases of park merchandise.


• Call Centre: Utilise prior experience/skills to assist guests with inquiries over the phone, email, live chat and in person. Create and update bookings using the Roller Software system. Utilisation of Microsoft Suite. Provide appropriate resolutions to guest complaints.


• Guest Experience: Assist in any in park events via face painting, mascot work and photo experience booth.

What qualifications do you need?

Working in a theme park is LOTS of fun, but we do take it seriously when it comes to the safety of our guests. To ensure their well being and satisfaction we require our staff to have the following qualifications:

All staff require:

  • Current Working with Children Check; Employee Type (under 18 years old are exempt from this).
  • Permission to work in Australia.

What amazing attributes do you need?

  • Apart from all the official stuff (qualifications and certificates) you need, we also require the following (to complement and enhance said official stuff)
  • A positive, can-do attitude
  • Be team orientated
  • For you to show initiative
  • A great work ethic
  • For you to be caring, kind and go the extra mile for our guests to create long lasting memories.

If you think you have all these attributes, then we want to hear from you

When do we need you?

All roles are offered on a casual basis, given the seasonality and trading days of our business. These roles all have various start dates and frequency of work… But we do ask that you are available to work a minimum of 3 weekdays and 1 weekend day per week during both December and January.

Successful applicants will be available over our peak period (December – January) including weekends, school holidays and public holidays.

We offer a variety of shifts ranging from morning, afternoon & full days and are able to accommodate working parents & students or anyone with a busy schedule

What Gumbuya World Offers you:


• Unlimited entry for yourself*


• Free entry for Immediate Family*


• 20% off retail & Café purchases


• Exclusive invite to team social events


• Summer after work fun sessions


• Advancement opportunities

  • Blackout dates may apply

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