Operations CSI and Transition Lead

• Voted HRD's Employer of Choice since 2016
• Permanent opportunity
• Melbourne Based (Hybrid working model)

We have an excellent career opportunity for an experienced Operations and Transition Lead to join Data#3 Managed Services team in Brisbane to support our growing business.

Key Responsibilities

• Responsible for Technical Delivery Management for customers encompassing transition to Support, transformational and Gap and Recommendation initiatives
• Analyse new business opportunities for agreement and advice and provide input to support the Managed Services
• Presales tender response
• Effectively collaborate with Service Enablement & Transition team to develop transition and Continuous Service Improvement plans within customer requirements, determine the technical skills required to perform activities in support of Continuous Service Improvement and Gap and Recommendations projects.
• Proactively identify enhancements for Transition to Support templates and collateral for new and existing customers
• Collaborate with the Pod Technical Delivery Manager / Client Experience Manager on the development of Gap and
• Recommendations project cost estimates and implementation plans
• Review Professional Services Proposals on Managed Accounts to qualify supportability (Technology Skill, Access,
• Monitoring and Patching requirements) across all Managed Services functions
• Analyse for agreement and advice and provide input into Professional Services Technical Designs for approved projects on Managed Accounts, in order to align with Managed Services Statement of Work standard deliverables and ability to support ongoing
• Work with relevant management on operational resource scheduling for approved Transition to Support, CSI and Gap and recommendations engagements.
• Coordinate engineering resources assigned to Customer Transition to Support general operational resources assigned to Continuous Service Improvement and Gap and Recommendations projects through to completion.

Experience

• Extensive experience in IT Managed Services within Operational management disciplines
• 5 Years Minimum experience in IT environment, preferably in a technical leadership role
• •Broad knowledge and experience of IT Management, Leading Projects, Business Systems, PC networks and applications
• Experience in cultivating strong relationships with key stakeholders, including clients, vendors, and internal teams, ensuring alignment of goals and fostering long-term partnerships.
• Proven experience in successfully navigating and mitigating crisis situations, demonstrating resilience, adaptability, and decisiveness in high-pressure scenarios.
• Experience in writing and presenting presentations and technical documentation, tailoring to a diverse audience.
• Experience in providing a high level of customer satisfaction.

Who is Data#3?

Voted HRD's Employer of Choice for the last 10 years and named one of Australia's Best Workplaces in Technology by Great Place To Work in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values are integral to the way Data#3 works internally and externally with our customer.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.