Assistant Service Delivery Manager

Employment | Parramatta | Maximum Term - Full-time

• Full-time Maximum Term position available to 30 June 2027, based at our Parramatta location
• Provide operational support to the Service Delivery Manager (SDM)
• Annual salary is $87, % super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

About the position

The purpose of the Assistant Service Delivery Manager is to provide operational support to the Service Delivery Manager (SDM) by assisting with the day-to-day supervision of Senior Employment Mentors and Employment Mentors, as well as managing allocated Employment Mentors. Additionally, the role involves offering support, guidance, and troubleshooting assistance to both the Service Delivery Manager and the Senior Manager Employment Service to ensure the compliant and successful delivery of employment services.

To apply for this position, please address the following key selection criteria:

• Minimum 3-5 years' Employment / Community Services / Recruitment Industry experience, including some experience supervising and/or managing employees
• Demonstrated strong administration and organisational skills including the ability to meet tight deadlines
• Demonstrated local labour market and industry knowledge and experience as well as a demonstrated knowledge of labour market trends
• Proven track record of achieving results and KPI's
• Excellent interpersonal and communication skills (both written and verbal), including the ability to build and maintain relationships with stakeholders as well as negotiate and resolve conflict
• Strong analytical and interpretation skills (with a focus on attention to detail), in order to provide accurate advice in accordance with contractual requirements
• Intermediate Microsoft Office skills, including the ability to upload and format online information and websites
• Demonstrated personal integrity and respect for confidential information
• High level of initiative and ability to work independently
• Flexibility and ability to adapt in a dynamic environment
• Demonstrated ability in monitoring business KPI's and supporting site/s to achieve consistency in delivery
• Demonstrated ability in monitoring revenue and expenses to highlight and provide advice on opportunities and threats
• Demonstrated ability in efficient and effective management of staff allocation and deployment in a diverse employment context
• Knowledge of WH&S principles and practice, a good working knowledge of Quality Management principle and systems, and knowledge of EEO principle and practice

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

Applications for this position will be accepted up to 6 pm on Sunday, 5 October 2025 however interviews and other selection processes will commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights