Assistant, Visitor Experience

• Multiple casual roles
• October start date, training provided
• $26.30 per hour plus 25% casual loading and superannuation
• Great location convenient to public transport

About The Role
You will create remarkable customer experiences at a range of events, from rock concerts to symphony orchestras, First Nations dance performances and Comedy Festival shows. You will work across our spectacular venues including theatres and the Sidney Myer Music Bowl.

For a glimpse into the variety at Arts Centre Melbourne check out our Instagram .

Experience not required, but some customer service/hospitality experience will be advantageous. We have a supportive and responsive training program.

You will greet and guide customers, anticipate their needs during events and shows, ensure areas are safe and operationally effective, and serve bar food and beverages at intervals.

Hours of work vary, with most events at night and on weekends, particularly Friday and Saturday.

To hit the ground running, you will have good availability in your first month to gain momentum working across all our venues.

For more details, please read Position Description - Assistant Visitor Experience

Please note:
During this recruitment round, applicants will also be given the opportunity to express interest in an additional casual Gallery Attendant role for the new Australian Museum of Performing Arts, opening in December 2025. This role will provide information regarding museum and gallery exhibitions, ensure security of the exhibition objects and supervision of the public within the exhibition, exhibition ticket collection, merchandise sales, cloakroom . Further information to be provided during Assessment Centres/Interviews.

Recruitment Dates To Be Aware Of

• Wednesday 17 Sept, Thursday 18 Sept & Friday 19 Sept - Assessment Centre/Interview

You Must Be Available On These Key Dates

• Tuesday 14 October - Customer Service Induction
• Wednesday 15 October - Customer Service Training
• Wednesday 22 October - Sidney Myer Music Bowl Training

About Arts Centre Melbourne
Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government's commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here .

Enjoy Team Member Benefits
As a valued member of our ensemble, you will enjoy:

• Complimentary tickets
• Discounts at food & beverage outlets
• Great location close to public transport
• Discounted commuter benefits and onsite parking
• Access to wellbeing activities and learning and development programs
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.

Apply Now
Please submit your RSA certificate, resume and cover letter by
11:55pm Sunday 14 September 2025
. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, Disabled and Deaf people, sexualities and gender identities, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making adjustments during the recruitment process, please send an email to

At Arts Centre Melbourne (ACM), we employ the HumanForce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are not stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality/Kitchen Teams will be required to use it unless otherwise agreed.

If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.
Applications are open to those with full working rights in Australia
.
Arts Centre Melbourne is an Equal Employment Opportunity Employer
.