Customer Service Officer

• Casual position, must be available weekends and weekday evenings
• $44.27 per hour + super
• • Includes full Health Club access to Reservoir Leisure Centre

A Customer Service Officer is the first point of contact for our guests - you'll be friendly, informative and an engaging problem solver. Enhance your customer service skills within a supportive and friendly team.

• Casual position, must be available weekends and weekday evenings
• $44.27 per hour + super
• Includes full Health Club access to Reservoir Leisure Centre
• Multiple Casual roles available with opportunities to grow your career

At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

Darebin encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.

About Darebin City CouncilLocated in Melbourne's northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

About the RoleReservoir Leisure Centre is an exciting and welcoming community hub — and it's growing We've just launched brand new Reformer Pilates classes and a state-of-the-art Recovery Room with the latest recovery technology, adding to our already popular health, aquatics, and Swim School programs.

As a Customer Service Officer, you'll be right at the heart of it all. You'll create a warm and positive first impression for every visitor and play a key role in connecting people to the services that best suit their health, fitness, and wellbeing goals.

In this role you'll:

• Be the welcoming face of the centre – creating a great experience for every visitor with your friendly, supportive, and approachable manner.
• Connect people to our services – from selling memberships and running tours to signing customers up and helping them access our wide range of health and wellness, aquatics, Swim School, and exciting new Reformer Pilates and Recovery Room services.
• Support our community – working with a diverse range of customers, ensuring everyone feels valued, included, and excited about being part of RLC.
• Keep things running smoothly – using Perfect Gym Management, our point-of-sale and customer management system, to process transactions and bookings.
• Answer phone and online enquiries – resolving customer queries with professionalism and care.

Skills & ExperienceYou will have strong skills in:

• Providing friendly, welcoming, and supportive customer service.
• Using point-of-sale systems (experience with Perfect Gym Management is a plus) and learning new software.
• Communicating clearly and handling customer enquiries or problems calmly and professionally.
• Multitasking and paying attention to detail in a busy environment.
• Working well as part of a team and supporting colleagues.
• Current CPR, First Aid, and Working with Children Check certifications.

CultureAs a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve.

We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

BenefitsWe offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

How to ApplyIf this sounds like the right opportunity for you, please submit your application including a resume, and those who wish to address the Key Selection Criteria in the may do so in their cover letter.

We're also happy to adjust our recruitment process to support your accessibility needs.

Contact Kirsten Rosser, Team Leader Quality & Service at for a confidential discussion.

Applications close on Sunday 19 October at 11.30pm.

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough 'Safety Screening' processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy.

How to apply:

• Start your application by clicking the "begin" button.
• Login to an existing account or reset your password