Guest Service Agent

2 days ago

Yarrawonga Victoria Australia The Sebel, Yarrawonga Silverwoods Full time $45,000 - $65,000 per year

We are a multi award-winning boutique resort

The Sebel Yarrawonga is a luxury boutique hotel, located in Silverwoods the No.1 Golf & Lifestyle Resort on the Murray River near Lake Mulwala. The Sebel Yarrawonga is not just a hotel; it's an experience. Clients come to indulge their senses and escape by the lake with a restaurant celebrating local regional wine and produce, open-air dining, spa and wellness centre, Black Bull 18-hole Championship golf course, an infinity-edge pool and bar with breathtaking views, and a relaxed vibe.

Our core values

  • Open Book. We believe openness and transparency are essential to building trust.
  • Better Together. We believe in the power of genuine collaboration and seek to encourage others to achieve exceptional outcomes.
  • Respectful Relationships. We value each other as individuals and respect our differences.

Why choose to work with us?

  • Innovative Culture: We embrace creativity and are always looking for new ways to enhance our guests' experience. Your ideas and innovations are welcome here
  • Invest in Your Growth: We're committed to your personal and professional development. We offer training opportunities, career advancement, and a supportive team environment.
  • Fun and Social: Join us for team events, social activities, and enjoy a vibrant workplace where every day is different.
  • Beautiful Location: Enjoy the serene surroundings and natural beauty of our regional area while working at a top-rated luxury hotel.
  • Recognition program and employee perks including discounted stays at affiliated Accor hotels.
  • And many more reasons we can discuss when we meet you.

We are seeking a Guest Service Agent to join our dynamic Front Office team. Please note, we have full-time, part-time or casual positions available.

Responsibilities:

  • Be the first point of contact to greet guests upon arrival and check them into their rooms
  • Provide information about hotel amenities, services, and local attractions
  • Respond to guest inquiries and resolve any issues that may arise during their stay
  • Process payments and maintain accurate records of guest transactions
  • Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
  • Assist with the planning and execution of events and conferences hosted at the hotel
  • Maintain a professional and courteous demeanour at all times

Qualifications:

  • Previous experience in customer service, reception or tourism preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong attention to detail and organisational skills
  • Proficient in Microsoft Office and other computer applications

Come and help us continue the experience of luxury and high-quality service to all our guests. Send your cover letter and CV through and we will be in touch.

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