Guest Service Agent

The Role

Alba Thermal Springs & Spa is a world class wellness sanctuary located in Fingal, on the picturesque Mornington Peninsula.

As a Guest Service Agent, you will play an integral role as our front of house specialist in giving guests exceptional service. As the first point of contact you will be part of our guest's journey, ensuring all aspects of the checking in process is accurate and timely.

To be successful in this role you will have exceptional customer service, you love the soft persuasion in maximising sales with outstanding accuracy, and the ability to multi–task in servicing our guests to the highest standard.

We offer a competitive hourly rate + superannuation + plus penalty rates.

Full-time and casual positions available. Weekday, evening and weekend availability a must.

About You

• You have recent experience as a guest service agent in a hotel or spa environment.
• You have previous experience in a 5 star property (highly regarded).
• You are guest centric, a team player, and have a positive attitude.
• You have excellent personal presentation and strong communication skills.
• You are capable, reliable and responsible.

Why work with us

We believe that our staff are the driving force behind our success. We are committed to creating a workplace environment where individuals can thrive, grow and make a meaningful impact.

• You will have the opportunity to work and contribute to the growth of a dynamic and innovative business.
• We provide training and ongoing development initiatives to encourage and support your personal and professional growth.
• You will be part of a diverse and inclusive community that values different perspectives and ideas.
• We offer rotating rosters to help you manage your personal and professional commitments.
• We offer a comprehensive wellness program that includes access to discounted fitness facilities, flu vaccinations, complimentary bathing at Alba, property discounts to use with your family and friends and access to our Employee Assistance Program.
• You will have the opportunity to contribute to our sustainability initiatives.
• We provide a strong emphasis on workplace culture which aligns with our values: Authentic, Respectful, Sustainable, Connected.
• You will be supported by an experienced and enthusiastic Leadership Team.

About Alba

Alba Thermal Springs & Spa is a world-class luxury wellness sanctuary in the heart of Victoria's Mornington Peninsula. Alba offers contemporary geo-thermal bathing in over 30 pools, luxury villa accommodation and indulgent full-day self-care packages, half day rituals and treatments in the spa. Alba's restaurant Thyme showcases locally sourced produce in a menu created by award-winning chef Karen Martini.

For more information visit

Our Team

Alba is committed to creating a diverse, inclusive, and respectful workplace environment, a sanctuary where our people are rewarded, guests are cared for, and balance and connection is valued.

You will enjoy working in stunning surrounds, while being part of a progressive team that fosters local connections, respects the land's traditional custodians, and nurtures the natural habitat. Our business practices are built on sustainability, authenticity, respect, and connectivity.

How to Apply

To apply for this exciting opportunity, and be part of the Alba journey, please click on 'Apply' to send your resume to our Talent and Culture Team. For further information please contact Claire Halls, Talent & Culture Coordinator on or 

Alba is proud to be an equal opportunity employer. All applicants will receive consideration for employment, and we strongly encourage people from all cultural backgrounds to apply.