On Site Manager/Guest Service Agent

13 hours ago

Melbourne Airport Victoria Australia Quest Apartments Melbourne Airport Full time $50,000 - $80,000 per year

On-site Manager & Guest Service Agent

Quest Melbourne Airport – Melbourne Airport, Northern Suburbs

Hospitality & Tourism | Front Office & Guest Services

Full-time (On-site Manager) & Part-time/Casual (Guest Service Agent) roles available

Kickstart your hospitality career with a national brand. Real responsibility, flexible shifts, great team culture – and for On-site Manager, a fully furnished apartment on site.

Are you looking for more than just a job? Do you thrive in a fast-paced, people-focused environment? At Quest Melbourne Airport, we're hiring enthusiastic and motivated people to join our growing team as Guest Service Agents and an On-site Manager.

Whether you're looking to take the next step in your hospitality career or ready to take on more responsibility early, this is your chance to work with one of Australia's most respected serviced apartment brands.

What You'll Be Doing

You'll be the first point of contact for guests – creating warm welcomes, solving problems on the fly, and helping make every stay memorable.

Greet and check in guests with professionalism and energy

Manage phone, online, and in-person reservations

Recommend local attractions and services

Upsell hotel offerings and upgrades

Operate our airport shuttle (Full Driver's License required)

Resolve guest issues with confidence and care

Keep the reception area organised and welcoming

Work as part of a close-knit, supportive team

For On-site Manager role: You'll also oversee after-hours check-ins and operations as needed – with a fully furnished on-site apartment provided as part of the package.

What We're Looking For

Strong communication and people skills

Cool under pressure and a natural problem-solver

Can-do attitude and comfortable taking initiative

RSA Victoria (or willingness to obtain)

Full Driver's License and clean driving record

Experience in hospitality, retail or customer service

A team player who's eager to grow and learn

Why Join Quest Melbourne Airport?

Competitive pay and staff benefits

Fully furnished apartment for On-site Manager

Flexible part-time or full-time options

National career opportunities across Quest's 170+ locations

Friendly, fun, and professional team culture

Great location – just minutes from the terminal

About Quest

Quest Apartment Hotels is one of Australia's leading providers of apartment-style accommodation, with a reputation for genuine hospitality and professional service. At Quest Melbourne Airport, we offer our guests a true home-away-from-home experience, tailored to both business and leisure travellers.

Ready to apply?

If you're passionate about hospitality, love working with people, and want to grow your career in a fast-paced and supportive environment – we want to hear from you. Apply now and join the Quest team

  • Guest Services Agent

    17 hours ago

    Melbourne Airport, Victoria , Australia Quest Apartments Melbourne Airport Full time $45,000 - $65,000 per year

    Summary:The Guest Services Agent is responsible for providing exceptional customer service and ensuring a positive experience for all guests. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. The Guest Services Agent will be the first point of contact for guests and must maintain a...

  • Guest Service Agent

    12 hours ago

    Brisbane City, Queensland, , Australia Royal on the Park Full time $60,000 - $90,000 per year

    Royal on the Park, Brisbane's premier independent 4.5-star hotel, requires an experienced Guest Services Agent to join our friendly and highly regarded Front Office team.We are looking for a Full-time Guest Service Agent with rostered shifts 5 days a week.This position will suit a well-rounded hospitality professional with the flexibility and experience to...

  • Guest Service Agent

    15 hours ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionInterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next stepAs a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy,...

  • Guest Service Agent

    18 hours ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective...

  • Guest Service Agent

    3 days ago

    Yarrawonga, Victoria , Australia The Sebel, Yarrawonga Silverwoods Full time $45,000 - $65,000 per year

    We are a multi award-winning boutique resortThe Sebel Yarrawonga is a luxury boutique hotel, located in Silverwoods the No.1 Golf & Lifestyle Resort on the Murray River near Lake Mulwala. The Sebel Yarrawonga is not just a hotel; it's an experience. Clients come to indulge their senses and escape by the lake with a restaurant celebrating local regional wine...

  • Guest Service Agent

    5 days ago

    Fingal, Victoria, Australia Alba Thermal Springs & Spa Full time $60,000 - $80,000 per year

    The RoleAlba Thermal Springs & Spa is a world class wellness sanctuary located in Fingal, on the picturesque Mornington Peninsula.As a Guest Service Agent, you will play an integral role as our front of house specialist in giving guests exceptional service. As the first point of contact you will be part of our guest's journey, ensuring all aspects of the...

  • Guest Service Agent

    14 hours ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionGuest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across...

  • Guest Service Agent

    5 days ago

    Melbourne, Victoria, Australia Next Hotel Melbourne Full time $40,000 - $60,000 per year

    Join our team at Next Hotel MelbourneAre you passionate about creating unforgettable guest experiences in a vibrant and stylish environment? Pro-invest Group is excited to invite applications for the Guest Service Agent position at Next Hotel Melbourne, where exceptional service and immersive experiences come together in Melbourne's premier retail and dining...

  • Guest Services Agent

    5 days ago

    Port Melbourne, Australia Exel Workforce Full time

    Our client is the leading provider of comprehensive accommodation services in Australia. They provide a range of services, including hotels, apartment hotels, furnished corporate apartments, and corporate travel management booking services. As time has passed, they have transformed into a well-integrated and diverse company, delivering accommodation...

  • Guest Service Agent

    12 hours ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective...