Client Services Manager

9 hours ago

Canberra n Capital Territory, Australia 67a4e712-e461-4d0e-a0a9-ed849c9236c2 Full time $80,000 - $120,000 per year

Summary

We are seeking a proactive, owner-centric Client Services Manager to own the end-to-end experience for property owners. You will drive satisfaction, retention, and value by coordinating across operations, guest services, sales, and marketing, while maintaining clear, timely owner communications.

Responsibilities

  • Manage owner relationships: regular touchpoints, status updates, and proactive issue management.
  • Monitor owner health and churn risk; implement retention strategies.
  • Collect and analyze owner feedback; translate insights into concrete improvements.
  • Own issue resolution: coordinate cross-functional teams to resolve owner concerns promptly.
  • Identify value-adding opportunities and support owner-related upsell initiatives.
  • Collaborate with Operations, Sales, Marketing, and Guest Services to ensure a consistent owner experience.
  • Maintain compliance with company policies and data privacy requirements.
  • Document processes and contribute to owner-facing SOPs and playbooks.

Qualifications/Requirements

  • Proven experience in client success, account management, or owner/tenant relations (hybrid experience preferred).
  • Fluent in written and spoken English, with the ability to tailor messages for owners and internal teams
  • Analytical mindset with the ability to assess data and translate into actions.
  • Problem-solving skills with a collaborative, cross-functional approach.
  • Ability to manage multiple owner accounts, priorities, and timelines.
  • Located in Canberra

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