Administrator, Sales Support

Global office established in the UK in 2007, Delphic HSE Solutions (HK) Ltd becomes an industry leader in the field of toxicological Risk Assessment and global regulatory services, offering global consultancy for a wide array of multinationals in businesses ranging from cosmetics, toys, household, and industrial chemicals. We have a team of experts with qualifications including European Register of Toxicologist (ERT), UK Register of Toxicologist (UKRT), Diplomate of the American Board of Toxicology (DABT), and they are as well as being members of the British Toxicology Society (BTS), the Society of Toxicology (SOT), the Society of Toxicology India (STOX), the Cosmetic Toiletry & Perfumery Association (CTPA), the Society of Cosmetic Scientists (SCS), the In Vitro Toxicology Society (IVTS), the Royal Society of Chemistry (RSC), and the Royal Society of Biology (RSB), etc.

We currently have an opportunity for an Administrator, Sales Support to join our Team. This is a full-time, Melbourne based role with the opportunity for hybrid working.

You will be responsible for supporting new business and marketing activities, by managing the company's Global CRM, handling initial qualification and communication of new clients, scheduling calls/meetings accordingly and proactively support lead generation. This role involves some level of product and industry knowledge, an exceptional eye for detail, strong administration & organisation as well as extremely high communication skills, and a confident telephone manner is required.

Duties & Responsibilities

• Ensure all sales leads are recorded via the company CRM, key database and provide relevant management oversight and reporting
• Supporting business growth by identifying potential commercial initiatives based on customer feedback and requests.
• Responsible for driving business growth across global regions, through sales planning and by identifying potential commercial initiatives based on customer feedback and requests.
• Actively speaking with clients to upsell or regain lost revenue
• Managing and maintaining client relationship, ensuring customer information is kept up-to-date.
• Management of the company's distribution lists, ensuring they are updated monthly
• Ensuring client NDA's, contracts or service level agreements are in place where applicable and complete in advance of work starting.
• Liaising with internal teams to ensure relevant support is provided for clients and work sold, including full client onboarding
• Support marketing activities with the following:-
• Distribution of regular customer newsletters
• Annual customer satisfaction surveys
• Lead generation
• Marketing campaigns
• Organising and attending webinars, meetings, industry events and conferences
• Raising company profile through social media & website content.
• Project completion follow-up and Annual customer surveys
• Regular client and departmental reporting
• Working towards all departmental KPI's and assisting all departments as and when needed
• Answers phone calls and dealing with general enquiries
• Provide general administration to the team
• Assists in ad hoc project where necessary

Activities may change as needed to support the needs of the company. Training will be planned & reviewed on an annual basis & courses will be provided. The Staff Member will be expected to apply themselves fully to the courses in-order to ensure they develop as required by the company. The company will invest in training for the Staff Member & give them all the tools available to assist in their learning. Some out of office hours learning and practice may be required.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• Work from home

Work Authorisation:

• Australia (Required)

Work Location: In person