Digital Experience Lead

3 days ago

Footscray, Victoria, Australia State Government of Victoria Full time $120,000 - $150,000 per year
  • Footscray location with flexible hybrid work arrangement
  • Applications close 29 June 2025
About UsAbout the RoleKey responsibilities
  • Lead the development of a data-driven, inclusive digital client engagement strategy
  • Champion the transformation of our Salesforce portal into a secure, user-friendly self-service platform
  • Embed AI and automation tools such as Salesforce Einstein, IVR, and smart case routing
  • Simplify business processes for efficiency and improved client outcomes
  • Collaborate with teams across the organisation and provide strategic advice to senior leaders
About You
  • Proven experience leading Salesforce CRM transformations
  • A strong background in digital service design, automation, and AI enablement
  • Excellent stakeholder engagement and communication skills
  • An understanding of public sector service delivery and compliance standards
  • A degree in business, IT or related field (Salesforce certification a plus)
Employee Benefits
  • One-off work-from-home set up payment
  • Career development
  • Health and well-being programs
  • Flexible working conditions
  • Education assistance
  • Purchased leave
  • Employee assistance program
  • Reward and recognition program
  • Free Will preparation
  • Retailer discounts
  • Charitable workplace giving
  • Employee social club
Our CultureHow to Apply

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