IT Support Officer

Are you ready to bring your tech skills to a place that truly cares? At Baptistcare, we're not just about systems and devices – we're about people.

As an IT Support Officer & Field Technician, you'll be the friendly face (and brain) behind our tech solutions. From troubleshooting to deploying hardware, you'll keep our teams connected and empowered – because when technology works, care works better. This role involves travel and overnight stays - we visit all our sites regularly with locations from Albany to York and across Perth Metro .

What's in it for you?

• A role that's hands-on and full of variety – no two days are the same
• The chance to make a real impact in people's lives through seamless tech support.
• A supportive team that values collaboration and celebrates wins together.

What you'll do:

• Be the go-to hero for IT support across Baptistcare.
• Standardise and streamline systems for smooth sailing.
• Keep our hardware humming and our users smiling.

Ready to make tech personal? Apply now and join a team that cares as much about people as it does about technology.

Why Join Us?

At BaptistCare, we value our employees and foster a positive, inclusive work environment. We offer competitive salaries, tax-free salary packaging up to $18,550*, discounted gym memberships, and novated car leasing. Enjoy work-life balance with flexible arrangements and additional leave options. Benefit from our health and wellbeing initiatives, including free counselling, spiritual support, and nutrition advice. Advance your career with study assistance up to $3000 per year and access to learning and development programs and courses like LinkedIn Learning

About You:

You're the kind of person who loves solving problems and making people smile when their tech works like magic. You thrive in a hands-on role and bring a mix of technical know-how and a genuine passion for helping others.

• Experience supporting IT systems, mobile devices, and workstations, with a knack for troubleshooting and problem-solving.
• Skilled in configuring, deploying, and maintaining hardware, plus managing stock and security.
• Familiar with best practices for system standardisation, documentation, and deployment procedures.
• A natural communicator who delivers prompt, reliable, and friendly support to users.
• You enjoy working as part of a team and contributing to continuous improvement.
• Commitment to safe work practices and compliance with WHS policies.
• Alignment with BaptistCare values
• Drivers License and comfortable driving distances

If you're ready to combine your tech skills with a heart for service, we would love to hear from you

About Us:

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia.  Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice.

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.

BaptistCare – Transforming lives by expressing the love of Christ.

Recruitment Agencies Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.