Internal IT Support

1 day ago

Newtown, New South Wales, Australia St Andrew's College Full time $60,000 - $80,000 per year

About College:

St Andrew's College is a co-residential college within the University of Sydney with a population of 350 male and female undergraduates, resident Fellows and graduate residents.

St Andrew's enables students to get the most out of a University education. Our vision is to offer a distinctive academic, leadership and community experience to students. Realising this vision means providing students with access to the ultimate university experience which helps them find their path and is stimulating, immersive and fun.

About the role:

We are seeking an IT Support Specialist with 3-5 years experience to join our team. This role is a blend of IT support, hardware troubleshooting and admin support.

Key responsibilities include:

IT Support & Hardware

  • Provide day-to-day IT support for internal staff.
  • Troubleshoot hardware issues with desktops, laptops and servers.
  • Install, configure, and maintain IT equipment including computers, printers, and mobile devices.
  • Perform asset management, including inventory tracking, equipment setup, and warranty coordination.
  • Support networking basics: LAN/WAN, Wi-Fi, cabling, patch panels, and VPNs.
  • Maintain CCTV systems and related hardware.
  • Configure and recover operating systems.
  • Ensure endpoint security measures (antivirus, encryption) are in place.

Selection Criteria:

Essential

  • 3-5 years' experience in IT support, helpdesk, or hardware support.
  • Strong hands-on skills in hardware troubleshooting and installations.
  • Familiarity with Microsoft 365 administration, Active Directory and Intune.
  • Advanced knowledge of networking fundamentals.
  • Organised with a strong attention to detail.
  • Strong communication and problem-solving abilities.

Desirable

  • Exposure to cloud platforms (Microsoft, Azure, AWS, or Google Cloud).
  • Knowledge of IT ticketing systems (ServiceNow, Zendesk, JIRA, Lark).

Early applications are encouraged. Please apply via SEEK.

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