Customer Support Officer

Employment Type -  Permanent Full Time

Hours per fortnight - 80 

Job Category - Technical - Information Technology/Services

Req Id

• Be part of a purpose-driven organisation providing ICT Support to healthcare providers in the Barwon South West region
• Enjoy a work/life balance while helping connect our community to the future of health care
• Find satisfaction in a position that offers diversity, complexity, and fulfilment
• Permanent Full-time, 80hrs per fortnight, ADOs, 5 weeks leave & salary packaging

About Barwon Health

Barwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Services available through Barwon Health cover the full spectrum from primary care, community services, aged care, rehabilitation, mental health, emergency and acute care. We serve more than 500,000 people through the efforts of more than 9000 staff and volunteers across more than 20 sites. Barwon Health is committed to developing a vibrant culture of education, training and research that advances health and wellbeing for all.

About the facility 

Our major sites include University Hospital Geelong in Geelong's CBD, the McKellar Centre precinct in North Geelong, Barwon Health North in Norlane, and residential aged care facilities spanning the region. Comprehensive mental health, community health and dental services are delivered through various programs across the Barwon South West Region, including Torquay and Colac.

About the role

The Customer Support Officer – Applications plays a vital role in delivering responsive and effective support to SWARH members by managing and maintaining specialised clinical and business applications. This position ensures the reliability and continuous improvement of systems that are essential to healthcare service delivery across the Barwon South-West region.

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

About the culture

You will have the opportunity to be part of a highly skilled, professional and dedicated team who take pride in providing high quality services. We promote positive, respectful relationships and strong partnerships within the workplace. Grow and develop your capabilities with Barwon Health's commitment to professional development.

Barwon Health staff benefits

• Excellent working conditions with a high sense of job satisfaction
• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
• Wide-range of professional development opportunities to enhance your career
• Attractive salary packaging benefits. Living expenses capped at $9,010 and meals and entertainment capped at $2,650

About Geelong 

Derived from the local Wadawurrung Aboriginal name for the region Djilang, Geelong is thought to mean 'Tongue of Land'.

• Geelong offers a range of lifestyle choices including inner city, coastal, suburban and rural homes
• Geelong is home to world class schools and education providers
• Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast
• Appreciate our vast and abundant parklands, sports and entertainment attractions, and thriving dining and shopping complexes

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve.

We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, and family structures. We proudly support LGBTIQA+ inclusion and are committed to a safe and inclusive workplace for all.

• We encourage applications from:
• Aboriginal and/or Torres Strait Islander peoples
• LGBTIQA+ community members
• People of all gender identities
• People with disability
• Culturally and linguistically diverse communities

If you need adjustments to participate in the recruitment process, please contact us at

Barwon Health is a totally smoke-free workplace.

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government's Child Safe Standards: About Child Safe Standards | Victorian Government )

Prior to commencement with Barwon Health, all new employees are required to provide a completed Barwon Health Immunity Status form and have Staff Care clearance.

Please note we do not accept resumes via email. 

This role requires you to provide evidence of a 2025 influenza vaccination.

Contact person: Ben Bourke
Email: 

Application closing date: 24th, November 2025

Position Description

Are you currently a Barwon Health employee? If so, please follow the links below on how to apply.

Instructions for Internal Candidates only