Principal Technology Services

*DYNAMIC ICT LEADER DRIVING STRATEGIC TECHNOLOGY SOLUTIONS*

About You

You are an experienced ICT leader responsible for managing staff, contractors, and technology services to support Council's operations. You oversee the delivery of the ICT Strategic Plan and key initiatives, ensuring they align with Council goals, are completed on time, and within budget. As the senior member of the Technology Services team, you provide advanced technical guidance and act as the main escalation point for support teams. You manage service delivery to meet SLAs, ensure business continuity, and maintain compliance, security governance and risk management. You also monitor performance, drive improvements, and maintain positive team and stakeholder relationships.

The Team

The Information Communication and Technology (ICT) team enables our people to deliver value through efficient and innovative ICT services. In addition to ensuring our stakeholders are empowered with the technology they need, we are future focused by seeking opportunities to advance and innovate. You'll be joining a diverse team that support each other in striving for positive outcomes for the future of the Toowoomba Region.

About the position

The Principal Technology Services maintains and supports information technology infrastructure and services to effectively manage Council's current and future customer needs. This is achieved through providing strategic advice and effective management of the Technology Services team.

• This is a permanent full-time position based in the Toowoomba CBD.
• The annual salary range for this position is $123, $138,941.51 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation.
• Enjoy work/life balance with a 72.5 hour fortnight and access to banked leave.
• Development, leadership and management training opportunities.
• Salary sacrificing opportunities to boost your superannuation.
• Salary packaging services available.
• Corporate discounts on selected private health insurance.
• Active social club – TRC Employee's Association.
• Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with one affordable membership.
• Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
• A range of progressive health and wellbeing services.

How to be successful in this position

• Possession of a recognised tertiary qualification in computer science or related information technology qualifications, or extensive relevant experience.
• Experience in managing technology resources to meet a variety of needs in a large diverse organisation.
• Detailed knowledge of and experience in the architecture and design of technology to meet the needs of a large organisation.
• Ability and experience in evaluating data and analytics to assess the efficacy of technology systems, identify improvements and provide specialist technical advice.
• Proven ability to manage a technology services work area and specialist team.
• Proven ability to manage the delivery of strategic plans and operational initiatives.
• Excellent stakeholder and change management skills.
• Effective communication, interpersonal and negotiation skills.
• Commitment to teamwork and a positive team culture.

How to apply

For full details of this position, please ensure you download the Position Description, which provides the position success criteria.

Please provide your current Resume and a 2 page document addressing each of the success criteria with workplace examples demonstrating your experience, abilities, knowledge, and personal qualities which are relevant for the position. Please ensure your responses to each criteria are clearly identified as this allows the panel to assess your suitability and score each criteria separately.

The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note to have your application considered, ensure that you have followed the instructions outlined above.

Visit our website  for information on how to apply for jobs at Toowoomba Regional Council.  Applicants are encouraged to apply online.

For further information

Please contact Matt Willcocks, Manager ICT (CIO) on within business hours.

Closing date

The closing date for applications is Sunday 21 September 2025 at 11.45pm.

About Council

The Toowoomba Region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia's second largest inland city supporting diverse townships in the Council area and acting as a service centre for South West Qld and North West NSW.  The region is boldly forging new opportunities around the Surat Basin resource sector, education, health, transport, and massive infrastructure investments.  Growth hasn't come at the expense of liveability though, with Toowoomba twice voted in the top 5 most family friendly cities in Australia.

Toowoomba Regional Council services a regional population of 178,500 and employs a team of approximately 1,600 staff, dedicated and passionate about delivering excellent customer service to the community, residents, and visitors throughout the region.  We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to develop your career.