Count Team Supervisor

1 day ago

Whiteman Street Southbank Victoria Australia Crown Resorts Full time $80,000 - $120,000 per year
Company Description

Crown Melbourne | Full Time

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

We're seeking a proactive and detail-oriented Count Team Supervisor to join our Cage & Count team at Crown Melbourne. Reporting to the Cage Business & Training Manager, you'll lead a dynamic team to ensure the accurate counting and recording of revenue, compliance with regulatory requirements and delivery of exceptional internal customer service.

This is a fantastic opportunity for a motivated leader with strong gaming operational understanding and people management skills to make an impact in a fast-paced, highly regulated environment.

Key Responsibilities

  • Supervise and assist with the day-to-day operations of the Count Room, ensuring accuracy and efficiency in all processes
  • Lead, coach and develop a high-performing team to deliver operational excellence and uphold Crown's service values
  • Accurately collect, count and record revenue across multiple departments and outlets with meticulous attention to detail
  • Maintain the highest level of integrity and discretion when handling cash and sensitive information
  • Partner effectively across departments to support Cage & Count operations and continuous improvement initiatives
  • Manage labour resources to achieve budget objectives
  • Monitor health and safety standards and ensure a hazard-free workplace
  • Ensure accurate system upkeep and compliance with Crown policies, procedures and regulatory requirements

About you

You'll bring the following:

  • Proven experience in operational supervision within a casino or similar high-volume, regulated environment
  • Strong leadership capability with the ability to build, motivate and develop high-performing teams
  • Skilled in conflict resolution and confident in making sound decisions under pressure
  • Exceptional attention to detail, integrity and discretion when handling sensitive information
  • Comfortable working within strict compliance frameworks and regulatory requirements
  • Cash handling experience highly regarded
  • Ability to obtain and maintain a Casino Special Employee License

What we offer

  • A collaborative, inclusive and supportive team culture
  • Free staff meals and discounts across Crown restaurants & hotels
Additional Information

Applications Close: Sunday 16th November 2025

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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