Customer Success Manager

3 days ago

Melbourne, Victoria, Australia Data#3 Limited Full time $80,000 - $120,000 per year
  • Voted HRD's Employer of Choice for the last 10 years.
  • Culture built on Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
  • Opportunities for continuous learning and professional development.

Join a high-performing national Customer Success team that partners closely with enterprise clients to deliver exceptional End User Compute outcomes. You'll be part of a collaborative, fast-paced environment where innovation, accountability, and customer impact drive everything we do.

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $3 billion in the 2025 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 10 years and named one of Australia's Best Workplaces in Technology by Great Place To Work in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values are integral to the way Data#3 works internally and externally with our customer.

In this role you will:

  • Build and maintain a detailed End User Compute Lifecycle view for assigned customers.
  • Partner with sales, vendors, and customers to deliver on contract goals and business outcomes.
  • Track, analyse, and report on key adoption and satisfaction metrics to ensure success.
  • Manage DaaS contract compliance and support escalations to remove adoption barriers.
  • Prepare accurate quotes, catalogues, and pricing updates in internal systems.
  • Collaborate with logistics and warehouse teams to ensure stock availability.
  • Support account teams with forecasting, customer reviews, and reporting.

About You

  • Experienced in customer success, lifecycle management, or contract delivery in a tech environment.
  • Strong communicator with the ability to engage stakeholders across all levels.
  • Skilled at managing multiple priorities while maintaining accuracy and attention to detail.
  • Analytical thinker who enjoys using data to drive better customer outcomes.
  • Familiar with DaaS, End User Compute, or similar technology services.
  • Confident working across teams in a dynamic, fast-moving environment.
  • Customer-focused with a proactive approach to problem solving and service excellence.

If you're looking for a role where you can combine relationship management, data insight, and operational execution to deliver measurable customer success — we'd love to hear from you.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

REF: SACA112020

  • Customer Success Manager

    3 days ago

    Melbourne, Victoria, Australia Interactive Pty Ltd Full time $80,000 - $120,000 per year

    At Interactive, we're more than a tech company - we're a fast-growing, forward-thinking team redefining how technology supports businesses.We're looking for an experienced Customer Success Manager to own relationships across a portfolio of Financial Services customers. You'll be the trusted partner, driving satisfaction, retention and growth by ensuring...

  • Customer Success Manager

    3 days ago

    Melbourne, Victoria, Australia Interactive Full time $80,000 - $120,000 per year

    At Interactive, we're more than a tech company - we're a fast-growing, forward-thinking team redefining how technology supports businesses.We're looking for an experienced Customer Success Manager to own relationships across a portfolio of Financial Services customers. You'll be the trusted partner, driving satisfaction, retention and growth by ensuring...

  • Customer Success Manager

    5 days ago

    Melbourne, Victoria, Australia dotdigital Full time $80,000 - $120,000 per year

    About UsThe Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Immersive Full time $80,000 - $120,000 per year

    A platform you can believe in: Immersive One is leading people-centric cyber resilience across the globe. Partner with Immersive's enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow If that excites you,...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Immersive Full time $90,000 - $120,000 per year

    A platform you can believe in: Immersive One is leading people-centric cyber resilience across the globe.Partner with Immersive's enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow If that excites you,...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Immersive Full time $90,000 - $120,000 per year

    A platform you can believe in: Immersive One is leading people-centric cyber resilience across the globe.Partner with Immersive's enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow If that excites you,...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia CentrePal Full time $120,000 - $180,000 per year

    Company DescriptionAt CentrePal, we're reimagining modern customer engagement. Our mission is to help organisations deliver faster, smarter, and more connected experiences - without the complexity of legacy contact centre platforms. A leading innovator incustomer experience (CX) and contact centre technology, we empower businesses to transform how they...

  • Customer Success Manager

    20 hours ago

    Melbourne, Victoria, Australia Firmable Full time $80,000 - $120,000 per year

    Customer Success Manager Auckland, New Zealand (Hybrid) Firmable is Australia's definitive B2B database that helps businesses drive smarter decisions and outperform by knowing more about their leads, customers, and candidates than ever before. We're a start-up with strong investor backing and are busy building out a team of smart, innovative, and...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Emanate Technology Full time $120,000 - $180,000 per year

    Our client is a is a major provider of secure, large-scale data centres in Australia and New Zealand, the company is worth $17 Billion + and has been in operation for over 20 years. As they continue to expand their operations and client base, they are seeking a Customer Success Manager to strengthen customer relationships and ensure excellence in...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Heidi Full time $80,000 - $120,000 per year

    Who are Heidi?Heidi is on a mission to halve the time it takes to deliver world-class care.We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.Built for clinicians, by clinicians, at the core of Heidi is its people. We...