Administrative Coordinator
4 days ago
At Tooth Town, we believe every child — and every parent — deserves a calm, organised, and caring experience.
Our admin team is the heartbeat of that mission.
We're seeking a steady, detail-minded problem solver who thrives on restoring order, building trust, and supporting families through smooth, stress-free systems.
This is not a high-pressure call-centre role — it's about empathy, accuracy, and creating peace of mind for families and clinicians alike.
Role Purpose
To provide exceptional administrative support that ensures operational excellence, strong relationships, and seamless patient journeys from first enquiry to post-treatment follow-up.
Key Responsibilities
- Manage patient communications with warmth, empathy, and accuracy
- Coordinate bookings, recalls, and hospital lists with a calm and organised approach
- Identify inefficiencies in admin processes and implement thoughtful improvements
- Maintain up-to-date records, consent forms, and billing accuracy
- Support clinicians with preparation, scheduling, and follow-through on patient files
- Handle parent enquiries with reassurance and professionalism
- Collaborate closely with other admin team members to maintain harmony and flow
Key Traits We Value:
Calm & Composed - Stays grounded in busy or emotional situations
Detail-Oriented - Notices inconsistencies before they cause issues
Collaborative -Naturally fosters team harmony, avoids drama
Thoughtful - Takes time to understand full context before acting
Dependable - Quietly gets things done, follows through consistently
Empathetic - Communicates kindly with parents and colleagues
Ideal Background
- Experience in healthcare or customer-focused administration (dental, medical, allied health preferred)
- Strong written and verbal communication skills
- Proven record of maintaining systems, checklists, or compliance processes
At Tooth Town, we believe in:
- Compassion before efficiency — people first, then process
- Predictability and trust — clear systems and open communication
- Team harmony — no egos, just collaboration
- Continuous improvement — every voice helps us evolve
We're looking for an organised and empathetic admin professional who loves bringing order to chaos, values teamwork, and takes pride in fixing small problems before they become big ones. You'll be part of a supportive, close-knit team that celebrates kindness, collaboration, and quiet excellence.
You'll love this role if you:
– Feel satisfaction when everything runs smoothly
– Enjoy helping people feel at ease
– Value stability, accuracy, and clear communication
What we offer:
– Supportive, family-oriented culture
– Beautiful child-friendly clinic environment
– Regular one-on-one mentorship and recognition
– Opportunities to improve and streamline systems
Ready to bring calm to the chaos?
Apply with your CV and a cover letter, including a short paragraph on what 'doing things properly' means to you, or describe a time you made a system or process run more smoothly.
Job Types: Full-time, Part-time
Pay: $26.10 – $44.76 per hour
Expected hours: 28 – 40 per week
Work Location: In person
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