Business Customer Sales Representative

5 days ago

Gosford, Australia NRMA Motoring & Services Full time

**Would you like to be part of an organisation that puts their people at the heart of everything they do?**

**Would you like to be the face of help - keeping Australian businesses moving safely on our roads?**

**Do you value empathy, working with purpose and delivering great customer service?**

This might be the opportunity for you

**The Role**:
Our Business Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their **NRMA Business Roadside Assist Membership**.

As an account manager your primary focus will be to create an** exceptional customer experience** by closely understanding the needs of each member. You will ask effective questions to **identify customer needs** and **offer appropriate solutions** that will **add value** to our members' businesses. You will engage with NRMA customers through both inbound and outbound correspondence seeking to build rapport and create a memorable experience through **positive energy**, **empathy **and a **passion to help** others.

**Your roster**

You will work **35 hours per week** on a rotating roster between the hours of** 8.30am to 5:00pm**,** Monday to Friday**. Note: We require full-time availability between these hours.

**Your Location**

This is a hybrid position, with the requirement to attend our **Gosford **office once every 4 weeks for team building initiatives.

**Desired Skills & Experience**

**We are looking for a passionate self-starter to join our team who possesses the following qualities**:

- Previous B2B account management experience, highly desirable but not essential
- Effective listening and communication skills to be able to determine the customer’s needs
- Initiative to be able to support the customer with product suggestions to address their needs
- Confidence in working with KPIs and targets in our customer needs-based inbound sales environment
- Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers
- Strong computer literacy skills including being able to navigate multiple product and customer systems with proven accuracy and attention to detail
- Excellent team working skills where support and respect for your colleagues is valued
- Comfortable working autonomously in a remote, work from home set up whilst being a part of a Sales team within a rostered contact centre environment

If you are shortlisted and require any adjustments during the recruitment process, please contact our recruiter when invited to an information session.

**What’s in it for you?**

**To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including but not limited to**:

- Free Roadside Assistance - for 2 vehicles covered under our Complete Care (valued at $410)
- Discounts on NRMA Insurance
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
- ‘ME” day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year.

**About The NRMA**
- The NRMA is committed to achieving equal opportunities for all through inclusion, diversity and flexibility. All qualified applicants including minorities, LGBTQIA identifying individuals, Aboriginal and Torres Strait Islander Peoples and those identifying with a disability are encouraged to apply._

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