Senior Account Manager

About Us

At Tag, we bring big ideas to life as an integrated creative, content and channel activation partner to brands all over the globe. We help our clients to stand out and sell more by providing end-to-end marketing solutions that see our teams originate, craft, amplify and reimagine content across all channels and platforms.

Why Join?

This is an opportunity to join one of Tag's fasted growing regions globally. Our teams based across Sydney and Melbourne pride ourselves on our core values of integrity, innovation, trust, sustainability, growth, and accountability.

We realise these are easy to say but below is a snapshot of what this looks like each day here at Tag:

• 50% of our leadership team is female.
• 14% of our team have grown their careers from internship positions.
• 86% team retention over the past twelve months
• Strong career growth opportunities with twenty-five promotions in the past twelve months
• 3x official charity partners we have donated $30,000 in money and time
• DE&I Council organises regular events and social activities.

What we offer:

• Hybrid and flexible working
• An inclusive parental leave policy
• Investment in internal and external training opportunities
• A structured global mentoring program

Role Overview:

The Senior Account Manager role is ideal for someone with a strong history of building trusted client relationships, delivering complex campaigns, and driving commercial growth within the creative, content, and social media industry. You will lead a team in delivering both outstanding creative work and strong business performance across a portfolio of clients in Australia and New Zealand.

In this role, you'll own your client portfolio and take full responsibility for campaign delivery, commercial management, and setting strategic direction. You'll play a pivotal role in the success of large-scale campaigns and be a key liaison between internal teams and clients. Your development will focus on giving you deeper exposure to overarching business strategy and enhancing your ability to integrate complex service offerings across multiple teams and regions. You'll be closely aligned with regional leadership, contributing to business growth and refining your capabilities across broader operational and strategic functions.

Key Responsibilities:

• The senior agency stakeholder and point of escalation for day-to-day client needs and delivery
• Support project management team members in effectively managing client needs in line with strategic priorities.
• Identify and convert organic client growth opportunities and able to build proposal materials.
• Lead client planning and feedback sessions alongside Creative Lead.
• Able to clearly articulate Tag's full capability offering and make recommendations.
• Strong financial awareness and delivery of monthly revenue forecast and cost to the MD.
• Building client growth and campaign delivery plans across a portfolio.
• Successfully lead and inspire a high-performing team to achieve exceptional client results.
• Maintain and coach others on best practices processes across every brief.
• Effective delivery of feedback and development of people growth plans.
• Strategic priority setting across key client accounts.
• Ownership of client commercial success, with an ability to escalate and solve challenges.
• Team leadership and building a high-performance culture across the business.
• Creative problem-solving to lead teams that span multiple service lines and geographies.
• Confidently lead performance reporting to regional leadership.
• Nurturing future leaders within Tag through mentoring.

This job description outlines the duties and responsibilities of the role and the necessary skills and knowledge required to perform them as of the date it was created. Tag accepts that this job description may change as the role evolves and the individual may be asked to support other duties as required.

How to apply

If the above sounds right for you, simply click on "Easy Apply" and provide us with your full resume and
salary
expectations.

Don't let self-doubt get in the way of what could be a great opportunity. We know from research that many women and people from diverse backgrounds may not put themselves forward unless they believe they tick every box.

If this job description doesn't quite fit your experience, but you have an appetite to be part of Tag, please do still get in touch. We are always keen to meet with talented individuals from across our industry.

All information provided will be treated in strict confidence and used solely for recruitment purposes.