Front Office All Rounder

21 hours ago

Hobart, Tasmania, Australia ibis, ibis Styles, ibis budget Full time

Company Description
"Hospitality is a work of Heart" at ibis Styles Hobart Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania's largest hotel and is a short walk from Hobart's famous waterfront and Salamanca Market.

We are seeking a casual Front Office All Rounder at our Front Office, who wants more than just a job. Everything we do, we do to help our guests and our people feel welcome and valued to give them the best experience possible.

Join us, and become a Heartist

Job Description

  • Provide efficient, friendly and professional service to all guests.
  • Show efficiency in constantly striving to provide total customer satisfaction.
  • Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
  • Logging all guest requests to ensure all request are met within established timeframes
  • Following up with the relevant team member to ensure guest requests are being fulfilled
  • Assisting and directing guests with local attractions and directions
  • Securely storing and delivering guest luggage
  • Assist with and cover valet parking as required.

Qualifications

  • An energetic, team-focused and can-do attitude
  • Enthusiasm to connect with guests and to hear their story
  • Exceptional communication skills, both written and verbal
  • High level of computer literacy
  • Excellent attention to detail
  • The ability to work across a 24/7 roster - evenings, mornings and weekend
  • Full Tasmanian Manual Drivers Licence is essential

Additional Information

  • A fun work environment where your job is simply to make people happy
  • A genuine sense of community… our team is one big family
  • Share your love of Hobart Our guests want your insider knowledge on what to experience when they visit this great city
  • Develop invaluable skills you can use in all walks of life – customer service, communication, time management, problem solving and resilience
  • If hospitality is your thing, the career opportunities are endless as part of Australia's largest hospitality employer, Accor
  • Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

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