APS3 Customer Service Officer

2 days ago

Hobart, Tasmania, Australia Hudson Full time $60,000 - $80,000 per year

We are looking for APS3 Customer Service Officer to work with one of our clients in the Federal Government Space

Location: Hobart, TAS (fully on-site)

Anticipated hours: 38/hr per week

Anticipated duration: ASAP start until June 2026

Classification: APS Level 3

Security Clearance: Baseline (or ability to obtain)

Citizenship: Australian citizens only

About the Role

As a Customer Service Officer, you will play a vital role in assisting Australians with their travel documentation. Working in a fast-paced environment, you will provide high-quality customer service in both front-of-house and back-office roles.

You'll support the production of Australian documents, interact with the public (in person and via phone), and contribute to the integrity and quality assurance of issued documents. This role includes some physical tasks and may involve interactions with distressed customers.

Key Responsibilities

  • Deliver professional customer service at counters and via phone
  • Process passport applications and perform quality assurance checks
  • Operate print equipment
  • Conduct interviews for applicants
  • Perform administrative tasks including cashier duties, invoice processing, and email management
  • Maintain a high level of accuracy and attention to detail
  • Work collaboratively as part of a flexible, high-performing team

About You

  • Strong communication and interpersonal skills
  • Exceptional attention to detail
  • Ability to manage competing priorities and meet performance targets
  • Comfortable working in high-volume, customer-facing environments
  • Willing to complete internal passport training modules

Mandatory Requirements

  • Australian Citizenship
  • Ability to obtain and maintain a Baseline Security Clearance
  • Willingness to undertake pre-employment screening

Desirable

  • Previous customer service or administration experience
  • Knowledge of relevant government legislation and procedures

How to Apply

Click Apply Now and submit your application including a current resume and a brief cover letter outlining your suitability for the role.

Diversity, Equity & Inclusion at Hudson

Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading *Please note for all Australian* based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

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