Call Centre Sales Team Leader

2 weeks ago

Norwood South Australia Inject Pty Ltd Full time $60,000 - $120,000 per year

Why You Want to Work Here

  • Here, you'll step back from doing the hunting yourself to empowering others - sharpening their pitch, handling objections, and guiding them to convert more calls into results.
  • Beyond sales coaching, this role is also a fantastic opportunity to support people on both a professional and personal level—shaping culture, providing regular one-on-one coaching, and giving positive recognition.
  • You'll also gain exposure to senior leadership and contribute to continuous improvements in systems and processes, making this an ideal path for your long-term career growth.

About the RoleFrom Mon–Fri (12–8 pm), with a rotating Tue–Sat roster every second week (weekdays 12–8 pm, Sat 9–5 pm), you will:

  • Lead and manage a team of up to 12 outbound staff, ensuring productivity, attendance, and sales targets are consistently met.
  • Coach and mentor your team through call listening, one-on-ones, and huddles to lift conversion rates and customer engagement.
  • Drive a fun and energetic culture by motivating staff, running engagement activities, and celebrating milestones.
  • Provide ongoing performance feedback, partnering with trainers to upskill staff and address underperformance.
  • Collaborate with the National Call Centre Manager on reporting, process improvements, and operational initiatives.
  • Track KPIs and outbound conversion targets, ensuring results are achieved through coaching and motivation.

About You

  • You come from an outbound sales environment where chasing targets, converting leads, and staying resilient are second nature to you.
  • You may have had opportunities to mentor colleagues and share tips on converting cold leads. Now, a role where you can channel your energy for sales hunting while also finding fulfilment in leading, coaching, and helping others succeed feels like the perfect fit for you.

Selection Criteria

To be considered for this role, you'll need:

  • Experience in outbound sales or similar conversion-focused environments.
  • Motivation or experience in managing and leading people.

What Next

If this opportunity excites you, apply now with your resume and a cover letter detailing why you're the right person for the role.

Respectfully and regretfully, only shortlisted candidates will be contacted.

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