Call Centre Manager

2 weeks ago

Mascot New South Wales, Australia Clean Power Australia Full time $104,000 - $130,878 per year
  • Office Based - Mascot
  • Senior Management
  • Solar & Battery Industry

About Clean Power Australia:

We are a fast-growing, forward-thinking company in the R
enewable Energy Sector
, specialising in
Solar and Battery Storage Solutions
for residential clients. Our mission is to help customers reduce their energy costs and environmental impact through clean, sustainable power.

As part of our continued growth, we are looking for an experienced
Call Centre Manager
to lead and drive our outbound sales team to new heights.

About The Role:

The Call Centre Manager will be responsible for the
daily operation, performance management, and strategic direction
of our outbound sales team. This role requires a dynamic leader with a strong background in sales, people management, and an understanding of the renewable energy space — particularly Solar and Battery storage solutions.

  • Lead, coach, and manage
    a team of outbound sales agents to achieve individual and team targets.
  • Develop and implement
    sales scripts, training modules, and performance monitoring tools
    to optimise sales conversion rates.
  • Monitor and analyse key KPIs (calls per day, conversion rate, revenue per rep, etc.), taking action to improve underperformance.
  • Work closely with the operation & external sales teams to ensure high-quality leads and customer satisfaction.
  • Implement effective
    sales and incentive strategies
    to boost team motivation and performance.
  • Maintain up-to-date knowledge of solar and battery products, market trends, and competitor activity.
  • Prepare regular performance and forecast reports for senior management.

Requirements:

  • Proven experience
    as a
    Call Centre Manager
    /
    Sales Manager
    or
    Team Leader
    in a high-volume sales environment.
  • Experience within the
    Solar, Battery, or Renewable Energy
    industry.
  • Strong leadership skills with the ability to
    motivate and drive a sales team
    toward success.
  • Excellent communication, interpersonal, and coaching skills.
  • Data-driven mindset with strong
    analytical and reporting
    abilities.
  • Solid understanding of CRM systems and call centre technology.
  • Ability to work under pressure in a fast-paced environment.

Why Work For Us:

At Clean Power Australia, we are committed to providing a supportive and rewarding work environment. In this role, you can expect:

  • Full time hours Monday - Friday
  • Office based in Mascot super closer to public transport
  • Supportive & family-feel culture
  • Competitive salary & bonus structure
  • Opportunities for professional development and career advancement.
  • Work with a passionate and dedicated team in the sustainable energy sector.
  • Vibrant & social office culture, we are a fun bunch

The recruitment process will be a phone interview followed by a face to face in our office based in Mascot.

If you are interested, please attach your CV and we will give you a call.

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