Commercial Operations Manager

We're a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what's good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That's why we're here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we're the business of software, we're really in the business of people. And that makes MYOB Everyone's Business.

About The Team

Overflowing with expertise, Group Services keeps MYOB highly tuned and up and running. Made up of several specialised teams including commercial finance & operations, group finance, legal and risk, data & analytics these are the professionals who drive our business performance, while always ensuring we've dotted our I's and crossed our T's

About the role

As our newest Commercial Operations Manager, you will be the key business partner to our Customer Sales leadership team, to support the efficient and effective execution of the organisations strategy.

You will be responsible for providing leadership for the Customer Commercial Operations team, analysing data, identifying insights, and providing operational support to ensure flawless coordination across various departments involved in bringing products or services to market in a commercial way.

• Lead forecasting and planning activities, in collaboration with sales leadership, to develop accurate sales pipeline and forecasts. Assisting to bridge the gap between finance planning and business planning.
• Lead improvement and efficiency of Sales leadership team's processes and help drive effective sales objectives, strategies and programs.
• Proactively analyse GTM-related data, including sales performance, market trends, customer behaviour, and competitive intelligence, to derive actionable insights.
• Evaluate and optimise Commercial Operations processes and workflows to improve efficiency, productivity, and effectiveness.
• Implement best practices and standards to ensure consistency and effectiveness across GTM operations.
• Lead the tracking of sales performance against targets and provide recommendations for adjustments as needed.
• Facilitates collaboration with cross-functional teams, including Sales, Marketing, Product Management, and Finance, to drive alignment and optimise processes.

• Experience in an equivalent role in a SaaS / Technology business.
• Highly developed stakeholder management and credible influencing skills
• Advanced, analytical problem-solving skills, strong data literacy and strong commercial acumen.
• To be a quick learner, with the ability to prioritise in a fast-paced environment.
• Experience in leading and developing a small team of high performing individuals.
• Highly developed communication skills and ability to effectively communicate insights and recommendations from data.
• Preference for experience/use of Salesforce and Business Intelligence tools (PowerBI, Tableau, Oracle BI, SQL queries)

Our Culture & Benefits

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

See what it's like to work at MYOB and what we're all about.

Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events

Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers

Benefit from our partnership with Sonder, which supports the wellbeing of our team members

Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance

Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more

Join our communities, built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution

At MYOB, we're all about embracing difference and backing people to be their true selves. We're proud to be an equal opportunity employer and big believers that the best hires don't just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don't tick every single box in this ad? Apply anyway Studies show that women and underrepresented groups often hold back if they don't meet every requirement — but we want to hear from you.

We're proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.