Client Service Consultant

6 days ago

Alexandria, New South Wales, Australia A2B Australia Full time $60,000 - $100,000 per year

Cabcharge | A2B Australia

Cabcharge, a division of A2B Australia, has been at the forefront of payment technology innovation for over 40 years. Our cutting-edge solutions make travel easier by providing passengers and drivers with fast, secure, and cashless payment options. For our corporate clients, we offer enhanced control, actionable insights, and a seamless end-to-end solution for managing travel.

We proudly support thousands of businesses, including over 80% of ASX 200 companies, and we're passionate about expanding our reach as a key driver of A2B Australia's continued growth.

Why Join Us?

Joining the Cabcharge Corporate Transport team means more than just a job. It's an opportunity to build a meaningful career in Client Success, Sales, or across the broader A2B group. We're invested in your growth and your success.

About the Role

As a Client Service Consultant, you'll be the first point of contact for our travelers and corporate clients. You'll play a key role in delivering a top-tier experience and ensuring our customers feel supported at every step.

This is a dynamic role where no two days are the same. You'll need to be adaptable, solution-focused, and most importantly, passionate about great service.

What You'll Be Doing

  • Deliver friendly, professional support via phone, email, and live chat
  • Communicate complex product information clearly and simply
  • Process approvals, orders, and card cancellations
  • Work closely with Client Success Specialists and Sales to resolve customer issues and manage escalations
  • Identify and refer potential sales opportunities and client referrals to the Sales team, supporting our business growth goals

Your Growth

We offer a comprehensive onboarding program and are committed to your ongoing development. For the right candidate, this role offers a pathway to becoming a Client Success Specialist and beyond.

Life at Cabcharge / A2B

  • A dynamic, supportive, and social team environment. We celebrate wins, share ideas, and genuinely enjoy working together
  • Be part of a company that's evolving and expanding, where your contributions truly make a difference
  • Exciting career advancement opportunities within our Corporate Transport team and across the wider A2B Australia group
  • Ongoing learning and development programs to support your growth
  • Hybrid work environment (office + work-from-home flexibility)

Keen to learn more?

Check us out at or follow on LinkedIn to see how we're driving innovation in transport and payments every day.

*ComfortDelGro Corporation Australia (CDC) and A2B acknowledges the Traditional Custodians throughout Australia, and their continuing connection to land, waters and community. We pay our respects to all First Nations people, their culture and to Elders past and present.

We are an equal opportunity employer and provide a caring, flexible, and collaborative work environment. We encourage Aboriginal and Torres Strait Islander people to apply.*

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