Help Desk Engineer

4 days ago

Brisbane, Queensland, Australia NTT DATA, Inc. Full time $60,000 - $80,000 per year

Want to be part of the team?

We're seeking a proactive and customer-focused Level 1 Desktop Support Engineer to join our client's Brisbane-based team on a 12-month full-time onsite contract. This role is ideal for someone with 2–5 years of experience in IT support who thrives in a fast-paced environment and enjoys solving technical challenges face-to-face and over the phone. You'll be supporting a user base of 250 employees, ensuring smooth operation of desktop systems, devices, and core infrastructure.

Your day at NTT

  • Provide 1st level support via phone, email, and face-to-face interactions
  • Troubleshoot desktop, hardware, email, and Windows OS issues across various devices
  • Perform system imaging and setup for new hires and hardware replacements
  • Create and manage user accounts, including onboarding and offboarding activities
  • Liaise with external vendors for hardware/software queries and issue resolution
  • Administer IT systems including telephony, security, printer servers, and CMMS under guidance of the IT Manager

What would make you a good fit for this role?

  • Proven experience delivering 1st level support in a corporate environment
  • Strong knowledge of Windows OS and Microsoft technology stack (M365, MS Teams)
  • Hands-on experience with SOE imaging and hardware setup
  • Familiarity with Active Directory, DNS, DHCP, and basic networking (LAN/WAN/VOIP)
  • Ability to troubleshoot email servers, file and print services, and remote tools like TeamViewer
  • Excellent communication and collaboration skills, with a service-oriented mindset

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