Customer Engineer/Field Engineer

2 days ago

Brisbane, Queensland, Australia Experis AU Full time $90,000 - $120,000 per year
Field Engineer/Customer Engineer - IT Support
The Role

As a Field Engineer, you'll be the go-to technical expert providing first and second-level IT support to internal/external stakeholders through various channels-phone, email, walk-ins, and remote sessions. This role blends hands-on hardware support with deep software troubleshooting, making it ideal for someone who thrives in dynamic environments and enjoys solving complex tech puzzles.

Key Responsibilities
  • Deliver desktop and server support across Windows and Linux platforms
  • Install, configure, and troubleshoot hardware (laptops, desktops, monitors) and software
  • Provide Office 365 support including Outlook, Exchange, and mailbox management
  • Manage Active Directory tasks (user accounts, mailbox provisioning)
  • Perform hardware break/fix, upgrades, and diagnostics
  • Support physical and virtual environments (VMs, servers, desktops)
  • Handle network fault diagnostics and root cause analysis
  • Install and configure printers; manage deployments and disposals
  • Execute complex software installations and troubleshoot application issues
  • Offer desk-side and remote support with a strong customer service mindset
Skills & Experience
  • 1+ year in IT Service Desk, Help Desk, or Technical Support roles
  • Proven experience in fault investigation, triaging, and resolution
  • Strong knowledge of Windows 10, Windows 7, Linux, and other OS platforms
  • Hands-on experience with Office 365 and corporate IT environments
  • Familiarity with Active Directory and Exchange administration
  • Ability to build and upgrade PCs with solid diagnostic skills
  • Experience supporting both standalone and networked systems

You're someone who enjoys rolling up your sleeves to fix things, thrives on solving problems, and communicates clearly with both tech-savvy and non-technical users.

Madhuri Mhanta

Key Accounts Consultant

Let's Connect

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

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