Senior Manager

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the `Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

VCAT

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role

This is a pivotol role in driving operational exxcellence and people leadership across VCAT's tribunal services. The role will be required to ensure robust and efficient compliance with VCAT's legal and statutory responsibilities as mandated by relevant legislation. The role requires a comprehensive understanding of government priorities and objectives that impact VCAT and its stakeholders.

The role will ensure there is a close alignment in both operational processes and people leadership to foster a high-performance culture and will work in partnership with the Heads of Division/List. This role will lead activity to ensure registry staff take a hands-on case management approach in collaboration with VCAT Members and senior executives, establishing rigorous frameworks for high performance among Registry staff and ensure accountability for outcomes.

In this role, you will provide strategic insights and operational leadership to drive continuous improvement initiatives.

This role is fixed term until October 2026

About You

The ideal candidate will need to have significant knowledge of registry operations at VCAT and understand the applicable legislation to drive reform and develop registry practices and procedures.

You will need to demonstrate a track record of leading and empowering teams in a user-centric environment, with a strong focus on fostering engagement, accountability and professional growth to deliver exceptional outcomes. You will also need to demonstrate experience in driving operational reform with the capacity to lead and implement change.

You will need to have proven ability to:

• manage others in a collaborative environment whilst holding self and the team accountable
• apply critical thinking and problem solving skills to align deliverables with the wider business objectives
• apply strong stakeholder management skills
• lead and operate strategic goals in an operational registry environment

The ideal candidate will be able to demonstrate a strong knowledge and relevant experience in VCAT's operations.

How to apply

Click the `Apply Now' button, ensuring you include the following in your application:

• resume
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.