Client Services Administration Officer

Women's Housing Limited (WHL) is a state-wide not for profit organisation that provides low costs housing to women at risk of homelessness. Women and their children make up an increasingly large percentage of those in need of affordable housing. Those groups that are likely to experience housing stress include older women over 55 and women who are forced to leave their home because of family violence.

Since becoming a Housing Association, WHL has significantly expanded and diversified it's housing portfolio and housing development capacity. WHL is currently undergoing a period of growth, expanding it's housing portfolio into regional Victoria.

The Client Services Administration Officer is a position that will reinforce WHL's commitment to customer service excellence across all its assets, owned and managed. The Client Services Administration Officer serves as the first point of contact including clients, visitors and employees providing a welcoming and professional atmosphere. This role involves answering phone calls, managing visitors, directing enquiries to the appropriate department, and performing various administrative duties to support the smooth operation of the office.

The role is also responsible for assessing and raising responsive maintenance through tenant requests received via phone and email as well as for generating and monitoring work orders, contractor registration compliance, invoicing and data entry.  The role will also be responsible for managing the maintenance work order system to ensure data is captured and updated accordingly to ensure the team meets their key performance indicators and registration obligations.

Qualifications and Experience

· Relevant tertiary qualifications and/or experience

· Experience in working in low volume call centre roles, and using works management systems.

· Intermediate to advanced Microsoft Office skills

· Experience working with complex clients, preferably with a sound knowledge of the social housing sector

· Experience working in in Property management administrative support or facilities management preferable

· Driver's license

· Excellent verbal and written communication skills

Women's Housing Ltd is committed to the following principles in all that it does:

• Safe and secure housing is a right afforded to all women.
• Service provision will be culturally appropriate and accessible to all women, including
• Self-determination, respect and dignity underpins all service delivery activities
• A feminist philosophical framework that acknowledges the need for gender specific housing.
• Collaboration and partnership with key stakeholders on issues of strategic importance to homeless women.
• Transparent accountability in effective and efficient operations.
• Commitment to continuous quality improvement.

WHL welcome and encourage Indigenous and Torres Strait Islander applicants.

This position will sit within the Assets and Development team and will be office based, 5 days per week during normal working hours of 9am to 5pm.

The position will commence at our Cremorne office initially, however WHL will be relocating to a new office space early 2026 in the Melbourne/Carlton district.

Applicants should provide their CV and a cover letter addressing the key selection criteria of the role detailed in the position description. Applications not containing a cover letter will not be considered.

Should you wish to obtain a position description for this role, discuss the position further, or submit a resume and covering letter explaining suitability for the role, please contact us via email at

All applicants will need to comply with security checks including a police clearance, working with children's check prior to any offer of employment.

Applications close 15 December 2025 4pm unless an appointment is made prior to this time.

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