Client Support Consultant

22 hours ago

Cremorne, Victoria, Australia ADP Employer Services Full time $60,000 - $90,000 per year

ADP are #hiring

Role Title:Client Support Consultant (Payroll Service)

Come join our team of Client Support Consultant in Payroll Service Team

We are looking for a Client Support Consultant with good understanding of Australian Payroll.

Reporting to the Client Support Manager, your responsibilities will include (but not limited to):-

  • Responding to client and internal requests for support of our Payforce payroll product and associated processing functions
  • Proactive monitoring of clients processes and taking action to prevent problems when required
  • Establishing, maintaining, and recording accurate client and support information in Siebel.
  • Proactive communication to the client base of Payforce product related items such as upgrades, known system issues and workarounds

This role is based in our new state-of-art Head Office located in Cremorne (only 400m walk from Richmond Train Station).  We offer hybrid working (3 days office / 2 days remote).

To be considered for this rewarding opportunity, you will have:-

  • Minimum 1 year of working in Customer Service or Help Desk environment
  • A basic awareness of the function and processes of payroll and an understanding of the urgency associated with this business task
  • Strong analytical problem solving experience
  • Strong communication skills, both verbal and written

Come join our Team. You'll love working here because you can:

  • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
  • Unlock your Potential. Participate in leadership programs designed for you to lead using your natural strengths (Leadership Excellence, Advancing Women in Leadership).
  • Grow your career with a company committed to workplace gender equality.
  • Influence the Business. Join our employee-led groups iWIN – International Women Inclusion Network, Pride (LGBTQ), Thrive (Disability), Generations and connect with a network of people who share common interests and experiences.
  • Access multiple leave options to suit your needs. Generous Parental Leave Allowance. Personal Emergency Leave. Cultural & Inclusion Leave.
  • Focus on your health and well-being. Access to Employee Assistance Program, well-being webinars, free flu vaccinations, and time off for R U OKday.
  • Access ADP's generous employee benefits including lifestyle and wellbeing discounts for you and your family from 450+ vendors Australia wide.

For further details about ADP, please visit our website: www.adppayroll.c

Please click the 'Apply' button to submit your application.

ADP is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We are committed to building a workplace that reflects the diversity of the communities we serve and encourage applications from Aboriginal and Torres Strait Islander people. ADP encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

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