Laboratory Administrator

Monash IVF Group are leading the future of reproductive careAt Monash IVF we're trying to change the way society thinks and acts in relation to their fertility. We're removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone's chance of having a family.

The reality is, we know starting a family isn't always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF team. That's why it's so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.

About the role

We are seeking a dedicated and detail-oriented Laboratory Administrator to join our team. This role is ideal for a medical administrator who is passionate about delivering exceptional patient experiences and thrives in a collaborative environment. While a scientific background is not required, a strong commitment to supporting laboratory operations is essential.

As a key point of contact for patients, you will play a vital role in ensuring their journey is smooth, informed, and supported. You will also provide critical administrative support to our scientific team, contributing to the efficient running of laboratory functions, including cryomanagement and the andrology desk.

This is a dynamic, patient-facing role that requires excellent communication skills, a proactive mindset, and the ability to work effectively within a multidisciplinary team.

• Act as a first point of contact for patient queries, delivering empathetic and professional communication across phone and in-person interactions.
• Support patients through sensitive conversations, ensuring clarity, compassion, and alignment with organizational values.
• Collaborate effectively with multidisciplinary teams including scientific, nursing, genetics, and administrative staff.
• Manage andrology desk operations, including appointment scheduling, sample receipt, and maintaining a professional reception area.
• Assist with laboratory procedures and cryomanagement tasks, ensuring compliance with protocols and accurate record-keeping.
• Perform a range of administrative duties such as data entry, scanning, filing, and generating reports.
• Maintain accurate documentation of cryostorage and patient communications using internal systems.

Why work with us?At Monash IVF, 80% of our people agree that it is truly 'a great place to work'. We are more than just a workplace—we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. 

We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career.

Monash IVF Group values each and every one of our employeesLeading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits.

• Your professional growth truly matters to us—we're dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals.
• We deeply care about our employees' physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership
• As part of our commitment to you, we offer 12 weeks paid parental leave and exclusive discounts on MIVFG fertility and ultrasound services, providing you with the support you need during life's important moments.
• As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential

Are you the ideal candidate for us?

We're looking for someone who brings:

• Proven experience in administration or customer service, ideally within a medical setting.
• Outstanding interpersonal and communication skills, both written and verbal.
• Strong organizational skills with the ability to multitask and manage time effectively.
• High attention to detail and a commitment to accuracy.
• Empathy and professionalism in all patient interactions.
• A collaborative mindset and ability to work well within a team.
• Proficiency in Microsoft Office and confidence using digital systems

If you're ready to join the brave leaders of reproductive care, please follow the link below.

Closing Date: 24 October 2025 (unless filled prior)

Lara Shmidel

HR Business Partner (VIC) –

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