Customer Service Officer

2 weeks ago

Brisbane, Queensland, Australia Simba Car Hire Full time $60,000 - $80,000 per year

About the role

This is an exciting opportunity to join Simba Car Hire as a Rental Sales Agent. In this full-time role, you will be responsible for providing excellent customer service and driving sales of car rental services to both corporate and leisure clients. Based in our Eagle Farm, Queensland location, you will play a key role in achieving our ambitious growth targets.

What you'll be doing

  • Providing a professional, friendly, and efficient rental experience for all customers
  • Actively promoting Simba's range of rental vehicles and services to prospective customers
  • Handling customer inquiries, bookings, and reservations in a timely manner
  • Ensuring all rental paperwork and contracts are accurately completed
  • Maintaining detailed records and providing sales reports as required
  • Identifying and capitalising on opportunities to cross-sell and up-sell rental options
  • Collaborating with the wider sales team to share best practices and drive continuous improvement
  • Ensuring all Incident and Damage related matters are handled and documented accurately

What we're looking for

  • Proven experience in a sales or customer service role, preferably within the car rental or hospitality industry
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and negotiation skills to handle customer queries and objections
  • Numerical skills and attention to detail to accurately process rental transactions
  • Flexibility to work shifts, including evenings and weekends, to meet the needs of our customers
  • A passion for delivering outstanding customer experiences and contributing to business growth

What we offer

At Simba Car Hire, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, you will have access to a range of benefits, including:

  • Ongoing training and development opportunities to enhance your skills
  • Discounts on Simba car rentals for personal use
  • Health and wellbeing initiatives to support your overall work-life balance
  • Opportunities for career progression within our growing organisation

About us

Simba Car Hire is a leading provider of rental vehicles in Australia, with a reputation for exceptional customer service and a diverse fleet of high-quality cars, SUVs, and commercial vehicles. Our mission is to make mobility more accessible and convenient for both business and leisure travellers. Join us on our exciting journey as we continue to expand our operations and solidify our position as an industry leader.

Apply now to become our next Rental Sales Agent

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