Case Management and Dementia Coordinator

"Aged Care for All Under One Umbrella"

Working with Umbrella means you are part of a great and caring multicultural family.

Umbrella Multicultural Community Care Services Inc. provides services to seniors to assist them to remain living independently in their homes. Our service focus on the individual needs of the culturally and linguistically diverse and LGBTIQ+ communities.

A newly created role has become available to join our unique and growing organisation, offering an exciting opportunity to make a meaningful impact from day one. We are currently seeking an experienced Case Management and Dementia Coordinator to join our Home Support Services and our Social Support Services teams, based at our Belmont and Ascot offices.

We're looking for a highly organised and articulate professional with a strong background in Dementia Care and the Community Services sector. Experience with the Wellness Approach Philosophy is essential, as we are committed to delivering holistic, person-centred care that empowers individuals to thrive in all aspects of their lives. This role is also responsible for multiple office management responsibilities, so experience in the smooth running of the programs is essential.

If you bring energy, innovative thinking, and a genuine passion for supporting others, we'd love to meet you.

Salary: SCHADS Level 4 with an hourly rate $43.08 to $46.35 ($85,127 - $91,587 per annum depending on experience), plus superannuation.

Option to salary package up to $15,990 reducing taxable income.

Responsibilities include:

The Case Management and Dementia Coordinator will assist both the Home Support Services Manager and the Social Support Group Manager with efficient planning and monitoring and updating of all Umbrella Inc.'s clients' care plans and specialising in support for dementia clients. While this role sits under the Home Support team, the role works closely with the Social Support Groups team and all clients attending the programs.

The role acts as the Dementia Care Champion and supports staff working with clients with dementia. Due to the multiculturism of our clients, the ability to speak one or more of the Slavic language family is advantageous.

This role is responsible for, but not limited to:

· Participating in the development and evaluation of program and office operations, including setting priorities and service benchmarks.

· Managing the allocation of staff, workspace, and office resources.

· Delegating tasks and overseeing staff performance to ensure efficiency and quality of care for clients.

· Assign work to and monitoring work performance of staff regarding dementia care.

· Maintaining accurate office records and approving financial documentation as required.

· Collaborating with staff to coordinate office activities and resolve operational issues.

· Overseeing the upkeep of office equipment and inventory of supplies.

· Ensuring adherence to workplace health and safety standards and ensure all incidents, hazards, and near misses are reported and documented in accordance with organisational policy.

· Developing, reviewing, updating and managing each social support group client's individual care plans according to the Aged Care standards.

· Liaising with clients and/or client representatives to identify individual client goals, identity and needs and develop a client support plan using Consumer Directed Care principle

· Conducting regular updates in clients' Care Plan with the clients' consultation focusing on clients' needs

· Liaising with clients' General Practitioners and other aged / health care providers as required, including making referrals for additional services and supports.

· Ensuring that staff maintain data and information in relevant Umbrella Inc. systems and databases for reporting and management requirements in a timely manner.

· Supporting and assisting with the preparation, management, and monitoring of clients' budgets in relation to care provision as required.

· Actively supporting risk management processes by identifying operational risks and discussing / suggesting strategies to mitigate them.

· Making sure all work aligns with applicable laws, regulations, and internal policies.

· Liaising with HR in areas such as recruitment, staff development, payroll, performance reviews, and training.

· Actively participate in reviews, and quality improvement initiatives relevant to Home Care services.

· Liaise with office members to coordinate the program business and to facilitate resolution of problems.

· Ensure office equipment and supplies are maintained for the different programs and office requirements.

· Manage the use and maintenance of digital record-keeping systems, ensuring data security and confidentiality in accordance with relevant privacy legislation.

· Participate in reviewing office policies, procedures, and workflows to improve efficiency and consistency across programs.

· Actively monitoring budgets and expenditure in collaboration with finance staff to ensure cost effective use of resources.

· Actively participate in sustainability practices in office operations, including waste reduction, energy efficiency, and environmentally friendly procurement.

Skills

The ideal candidate will possess the following skills and attributes:

· Qualification in aged care or minimum Cert IV aged care, and a minimum of 3 years' equivalent experience in the aged care sector.

· Demonstrated, effective staff supervisory skills.

· Experience in the delivery of home support services in line with the Aged Care Quality Standards.

· Knowledge of the Aged Care Quality Standards.

· Ability to lead and motivate a team.

· Knowledge of Consumer Directed Care, including facilitating client involvement in decision making.

· Demonstrated skills and experience in client assessment and reassessment and related documentation.

· Proven ability to allocate resources to ensure the smooth running of the programs and offices.

· Well-developed organisational and time management skills

· Well-developed written and verbal communications skills.

· Strong interpersonal and relationship building skills.

· Preparedness to work within Umbrella's Philosophy, Values and Mission

· Demonstrated ethical standards and values

· Knowledge of workplace health and safety standards.

Desirable

· Formal qualifications in business administration or related fields

· Knowledge of diversity, access and equity issues for CaLD and LGBTIQ+ seniors

· Current Drivers Licence

This is an opportunity for an individual to work within a supportive management team to make a significant contribution to Umbrella's growth.

Our staff enjoy:

· Option to salary package (up to $15,990 + meal/entertainment benefits per year)

· Regular Training opportunities

· Professional development / Career opportunities

· Work within a family friendly environment.

· A supportive and inclusive culture

· Employee Assistance Program (EAP)

How to apply

To apply, please visit our website:  and submit your CV along with a cover letter addressing the Essential Criteria above or hit "quick apply".

For any enquiries, contact HSS Manager, Fern Hazeldean on during office hours.

Closing date: Applications must be submitted by COB 1 October 2025

Umbrella Inc. is committed to providing a workplace that is inclusive and free from discrimination. We value diversity and encourage applications from people of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, disability, or any other characteristic protected by law.