Reservations and Guest Experience Creator

2 weeks ago

Noosaville, Queensland, Australia Niche Holidays Noosa Full time $45,000 - $60,000 per year

Permanent part-time or full-time | Based in Noosa | Includes weekend work

Are you a Noosa local (or nearby) who takes pride in top-notch hospitality and loves showcasing the best of our region? Do you have a knack for turning enquiries into bookings, all while making guests feel truly welcome? If so, we want to hear from you

About Us

At Niche Holidays Noosa
, we're a boutique holiday rental agency offering premium accommodation and unforgettable guest experiences. Locally owned and operated, we're proud to deliver the kind of service that only comes from knowing and loving the area you work in. With stunning beachfront and riverfront properties, we provide more than just a place to stay — we create personalised holiday moments our guests will remember forever.

We're on the lookout for a friendly, organised, and motivated local to join our reservations and guest experience team. In this hands-on role, you'll be the voice of Niche Holidays Noosa — managing bookings from first enquiry to check-out, ensuring guests feel supported, welcomed, and ready to enjoy everything Noosa has to offer.

What You'll Be Doing

  • Handling guest bookings and enquiries with care and confidence
  • Coordinating check-ins and check-outs with warmth and efficiency
  • Converting enquiries into confirmed stays and repeat visits
  • Managing reservation systems and keeping guest records up to date
  • Working closely with our small local team and trusted property managers
  • Monitoring booking trends and adjusting pricing where needed
  • Resolving issues with a cool head and can-do attitude
  • Bringing a little extra "local touch" to everything you do

What We're Looking For

  • A local resident with full Australian working rights (No holiday visa holders, please)
  • Previous experience in reservations, tourism, hospitality, or customer service
  • Confident communicator — both over the phone and by email
  • Comfortable using booking platforms (Resly, Airbnb, , etc.)
  • Highly organised and great at managing multiple tasks
  • Positive, proactive, and team-focused
  • Good understanding of Noosa and surrounding attractions
  • Willingness to work across a 7-day roster, including 1 weekend day per week

Why Work With Us

  • Work in one of Australia's most iconic and beautiful destinations.
  • Full training provided to ensure you are set up for success.
  • Be part of a small, close-knit team where your efforts truly make a difference, and fresh ideas are always welcomed.
  • Opportunity for growth and professional development in a dynamic industry.
  • Competitive salary and benefits package.
  • Experience a work culture that values teamwork, creativity, and excellence.

If you're excited about shaping memorable holiday experiences and growing with us, we'd love to hear from you

How to Apply

Please send your resume and a cover letter detailing your experience and why you're the perfect fit for this role to Abbey at

Niche Holidays Noosa is an equal-opportunity employer. We encourage applications from diverse backgrounds and experiences. Applicants with holiday visas will not be considered. Preference will be given to candidates residing in or near Noosa. Please note, due to the volume of applications, only shortlisted candidates will be contacted.

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