Customer Experience Specialist

Company Description

Cogent Thinking's primary purpose is to lead the way in preventing and managing workplace injuries and illnesses with tailored solutions. We have learnt that workforce health and wellbeing services that are good for people, are also good for business.

Job Description

We are seeking a Customer Experience Specialistto liaise with customers to develop quality relationships that deliver exceptional satisfaction from key stakeholders.  The role is key to supporting Cogent's continued strategic growth as a market leader in delivering Occupational Health Services.  The right person will be self-directed, solution orientated, confident managing projects while delivering exceptional customer engagement for our range of return to work initiatives.

• The successful candidate will need to demonstrate experience within the Return-to-Work sector and/or Occupational Health.
• This role is full time with hybrid working arrangements.
• Build and maintain strong working relationships with our stakeholders including maintaining account management plans for key clients
• Work collaboratively with the operational team and provide support to ensure customer satisfaction
• Meet the specified KPI's and achieve annual budgeted revenue targets
• Contribute to the customer engagement requirements including coordination of marketing activities, conferences, marcomms and new customer enquiries.
• Contribute to and eventually lead customer project activities that include technology and product components.

A full position description is available by emailing 

Qualifications

Cogent is looking for a dynamic person with:

• A tertiary qualification in health or business, or extensive, highly relevant on the job experience with demonstrated track record of high performance.
• Minimum 2 years of experience working in early-intervention programs and/or workers compensation and/or employer clinical services and/or experience in occupational health
• Prior experience with managing customer contracts and relationships is desirable
• Exposure to marcomms and or change processes also desirable.
• Experience in managing projects with health technology and/or product development being highly regarded.
• Excellent organisational and time management skills
• Excellent IT skills in MS Office and strong customer service focus
• Hold and maintain an Australian Driver's Licence as onsite visits are expected

Additional Information

Join a group which offers:

• Employee discounts for health insurance, gyms, pools and travel club
• Novated leasing and specified salary sacrificing
• Paid parental leave (12 weeks - eligibility criteria applies)
• Purchased leave (up to 4 weeks)
• Hybrid working arrangements
• Health and Financial Wellbeing Services
• CBD office close to public transport

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

Be part of the MedHealth group voted Financial Review Boss Best Places to Work. Head to  for further details.

** We will not be able to support international applicants for this role.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.