Customer Experience

3 days ago

Melbourne, Victoria, Australia Red Energy Full time $45,000 - $65,000 per year

About Red Energy:
At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 13 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Ready for a new career - Come grow with us

Now let's talk about the role:
Join our Experience & Retention team and become a key player in ensuring our customers stay with us when they move home We're looking for energetic individuals who can proactively connect with existing customers, highlighting the seamless transition and incredible ongoing value of remaining with Red Energy. Be the trusted voice that solidifies their choice to keep their energy services with us.

The role is a full time permanent opportunity, working on a rotating roster between 8:00am - 8:30pm Monday to Friday, and 1 in 4 Saturdays between 9:00am - 5:30pm (AEST) with a day off during that week. 

Key requirements:

  • Minimum of 12 months experience within in sales, retail, hospitality or customer service
  • Passion for building rapport with people and delivering high-level service
  • A positive self-motivated attitude

The Perks:

  • 2 weeks of in-office training at our dog-friendly Richmond office.
  • Be in control of your own earnings with a guaranteed base salary and uncapped commission
  • 30 weeks of paid parental leave.
  • The option to purchase up to 4 weeks of additional annual leave each year.
  • Opportunities for career development and advancement.
  • An employee recognition and rewards program.
  • A hybrid work approach after training.

    If this role sounds like the role you have been looking for, apply for our October intake now

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