Operations Officer

Job description

Agency Department of Education and Training Work unit School Operations

Job title Operations Officer Designation Administrative Officer 5

Job type Full time Duration Fixed to 03/09/2027

Salary $88,297 - $92,687 Location Palmerston

Position number 19313 RTF Closing 15/09/2025

Contact officer Narelle Jones, Director Top End on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS

Information for applicants – Inclusion and diversity and Special measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process

or job, please discuss this with the contact officer. For more information about applying for this position and the merit process,

go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measure plans, go

to the OCPE website.

Primary objective

As a member of the School Operations Top End team, collaboratively lead work to provide high level advice and support on

operational matters to Northern Territory (NT) government schools and the community within the Top End region.

Context statement

School Operations provides operational advice and services to government schools, tailored to their needs and focused on

supporting their improvement agenda. School Operations ensures the implementation of NT and Commonwealth Government

policies and department strategic priorities in NT Government schools. The position works within a small collaborative team that

provides a frontline service to 35 schools. The environment is high pressure, and priorities can change quickly requiring all team

members to have a high level of adaptability and resilience.

Key duties and responsibilities

1. Provide operational advice and support to schools ensuring compliance with departmental policies and procedures.

2. Provide administrative support to the School Operations team in the areas of finance, IT, communications, records

management and the preparation of briefings, reports, and general correspondence in a timely manner.

3. Oversee the management of the regional office facilities including repairs and maintenance and Work Health and Safety

requirements.

1. Support the coordination and allocation of Government Employee Housing (GEH) and GEH repairs and maintenance

escalations in accordance with NT Government and departmental policy.

5. Complaint management adhering to the complaint management framework with a focus on the accurate recording of

complaints and outcome resolution.

6. Undertake projects and research issues to support continuous improvement of School Operations and the agency using

effective research and evidence-based approaches, as well as stakeholder engagement and feedback.

Selection criteria

Essential

1. Strong interpersonal, skills with a demonstrated ability to effectively engage with a range of stakeholders to negotiate and

influence positive outcomes

2. Demonstrated experience in business administration functions with proven oral and written communication skills to prepare

high level documentation.

1. Demonstrated ability to interpret and apply policy and legislative requirements within a complex operating or government

environment.

4. Experience in complaints management, dealing with conflict situations and managing confidential and sensitive information.

5. Demonstrated sound organisational and problem-solving skills with a demonstrated ability to work independently, work

effectively within a team and work under pressure to complete tasks within required timeframes.

6. Demonstrated ability to operate as an effective team member to deliver outcomes while working under pressure, prioritising

workloads and making sound judgements in a constantly moving and demanding environment.

Desirable

1. Understanding of the agency's structure and business objectives or the ability to gain in a timely manner.

Further information

• Travel may be required by 4WD or light aircraft with overnight stays in a range of accommodation.

• The successful applicant must hold a current Working with Children Clearance Notice (Ochre Card) or the ability to obtain.