Senior Operations Officer

Job description

Agency Department of Education and Training Work unit School Operations – Corporate

Job title Senior Operations Officer Designation Administrative Officer 7

Job type Full time Duration Fixed to 23/01/2026

Salary $113,938 - $122,574 Location Darwin

Position number 19087 RTF Closing 24/09/2025

Contact officer Tracie Richardson on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

Collaboratively lead the provision of strategic and operational advice and support on operational matters to government schools, the

department, and the community and contribute to the implementation of NT and Commonwealth Government policies and department

strategic priorities in NT Government schools.

Context statement

School Operations provides operational advice and services to government schools, tailored to their needs, and focused on supporting

their improvement agenda. School Operations ensures the implementation of NT and Commonwealth Government policies and

department strategic priorities in NT Government schools. The position works within a small collaborative team that provides a frontline

service to schools and the department. The environment is high pressure, and priorities can change quickly requiring all team members to

have a high level of adaptability and resilience.

Key duties and responsibilities

1. Provide high level professional support, strategic and operational advice on issues impacting educational outcomes for students to

the Senior Director, Director and Principals tailored to their needs and improvement agenda.

2. Contribute to the leadership and delivery of core business, supervising the daily operations of the school operations regional team

and covering the regional Director as required.

3. Research and prepare high-level briefings including Cabinet and Ministerial correspondence, reports, and submissions on a range of

issues relevant to school operations in a clear, concise, and timely manner.

4. Effectively manage complaints adhering to the complaint resolution framework, successfully liaising with principals, parents, and

community members with a focus on positive outcomes on a broad range of educational issues.

1. Liaise effectively at all levels with departmental and school staff, external stakeholders, agencies, and the community in a culturally

appropriate manner regarding a broad range of educational issues.

1. Undertake projects to support continuous improvement of school operations and the department using effective research and

evidence-based approaches, as well as stakeholder engagement and feedback.

Selection criteria

Essential

1. High-level organisational skills, including the ability to manage competing workloads and deadlines while maintaining quality

standards.

2. Highly developed interpersonal, written, oral communication and problem-solving skills, including the ability to write in an articulate

and persuasive manner, and the ability to interact sensitively and effectively with people from diverse cultures.

3. Proven experience in the preparation of complex briefings and Ministerial responses including high level reports, discussion papers

and correspondence.

4. High level communication and negotiation skills with demonstrated ability to facilitate, build and nurture effective networks and

collaborative partnerships with a range of internal and external stakeholders.

5. Proven strategic, conceptual, and analytical skills, including the ability to interpret and manage the political, social, and organisational

environment.

6. Knowledge of departmental policy, processes, legislative requirements, and strategic direction to inform the preparation of briefings

and school operation policy implementation, or the ability to quickly obtain.

Further information

1. Overnight travel may be required by 4WD and/or light aircraft, staying in a range of accommodation.

1. The successful applicant must hold a current Working with Children Clearance Notice or the ability to obtain.
2. Work may need to be conducted outside of normal working hours to respond to incidents and emergency events.