Guest Service Agent

6 days ago


Miami Queensland, Australia Mondrian Seoul Itaewon Full time $40,000 - $60,000 per year

Company Description
Mondrian Gold Coast is son the sun-drenched esplanade of the iconic Burleigh Beach in Q This destination lifestyle precinct is a vision of some of Australia and the world's most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations.

Job Description
THE ROLE

  • Greet and welcome guests with a warm, professional demeanour, ensuring a smooth and efficient check-in and check-out process.
  • Operate the hotel's Property Management System (PMS) to process reservations, cancellations, and modifications, and ensure accurate data entry and financial processing.
  • Address guest inquiries and requests in a timely and courteous manner, ensuring their needs are met or directing them to the appropriate departments.
  • Handle guest billing, payments, and account management, including processing cash, credit, and other payment types. Resolve any billing discrepancies and ensure accurate folio balances.
  • Ensure compliance with all front office standard operating procedures (SOPs) and hotel policies, maintaining consistency in service delivery, guest interactions and operational tasks to meet the hotel standards.

The Requirements

  • Previous experience in a luxury or lifestyle hotel environment is preferred, but not required.
  • Strong interpersonal and communication skills with a commitment to delivering excellent guest service.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proficiency in Opera Cloud is advantageous.
  • High attention to detail and strong organisational skills.
  • Ability to work a variety of shifts including evenings, weekends and public holidays.

Qualifications
Must have valid Australian Working Rights.

  • First name *

This field is required.

  • Last name *

This field is required.

  • Email *

Your email address is required.

  • Phone *

This field is required.

  • Resume *. We accept .pdf, .doc, and .docx formats.

The file must be of type doc, pdf, docx and not exceed 2MB.

  • these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore's privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *

This field is required.

Thank you for applying

Good luck


  • Guest Service Agent

    4 days ago


    Hervey Bay, Queensland, Australia Mantra Hotels, Resorts and Apartments Full time

    Mantra Hervey Bay located along the beautiful marina with spectacular ocean views of Southern Queensland's coastline comprises of one, two, and three-bedroom apartments and heated lagoon-style outdoor pool complete with decked bridge and waterfall. In your downtime, explore around K'gari by 4WD, swimming in crystal clear shorelines or taking a sunset cruise...

  • Guest Service

    4 days ago


    Coolangatta, Queensland, Australia KTQ Group Full time $45,000 - $60,000 per year

    Join our vibrant team at our brand-new beachfront boutique property We're thrilled to invite passionate individuals to be part of our luxurious establishment, dedicated to creating unforgettable experiences for our guests. If you thrive in a collaborative atmosphere and want to be part of something exciting, this is the perfect opportunity for youAs a Guest...

  • Guest Service Agent

    4 days ago


    Southport, Queensland, Australia Southport Sharks Full time

    About us...The Mantra at Sharks Hotel is located alongside Southport Sharks and central to the Gold Coast Health and Knowledge precinct, the hotel includes 120 hotel rooms and suites, two conference rooms and a rooftop bar.What are the perks...Food & Beverage DiscountsAccor Accommodation DiscountsFree Gym MembershipFree ParkingAbout the Role …We are...


  • Lamington, Queensland, Australia O`Reilly`s Rainforest Retreat Full time $45,000 - $60,000 per year

    O'Reilly's Rainforest Retreat is a household name in the tourism industry. Since opening in 1926 the O'Reilly family have grown the business to accommodate up to 500 people across the Retreat, Villas and camp ground, while providing exceptional service and experiences through the Lost World Day Spa, multiple food and beverage outlets and an extensive range...


  • Miami, Australia BelgraviaPRO Full time

    **QLD, Belgravia PRO Ocean Beach Tourist Park - Miami 4220** - Casual position - Be part of a dynamic and growing team - Flexible work conditions **An exciting opportunity to work in a holiday park in the beautiful coast in the City of Gold Coast, Queensland.** **The Role** Reporting to the Park Manager, this role involves delivering exceptional service...

  • Reservations Agent

    1 week ago


    Coolangatta, Queensland, Australia Seair Pacific Full time $50,000 - $80,000 per year

    Join Our Team at Lady Elliot Island Eco Resort & Seair PacificPosition: Reservations Agent – Full-Time & CasualLocation: Gold Coast Airport (General Aviation Area) – Both roles are office based.Are you ready to be part of something extraordinary?Seair Pacific is Queensland's leading charter air service and the exclusive flight provider to the stunning...


  • Miami, Queensland, Australia Mondrian Gold Coast Full time $45,000 - $60,000 per year

    Company DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals...

  • Bartender

    4 days ago


    Miami, Queensland, Australia Mondrian Seoul Itaewon Full time $45,000 - $65,000 per year

    Company DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals...


  • Southport, Queensland, Australia Hymix Australia Full time

    Customer Support Agent | HymixHymix have an opportunity for a reliable and conscientious individual with a passion for customer service to join our Customer Service team in Southport We are a company that provide premium concrete products and lead the industry in innovative concrete solutions. With a strong team culture, we value our people, their personal...

  • Guest Services

    7 days ago


    Boreen Point, Queensland, Australia EcoQLD Full time $40,000 - $60,000 per year

    About the businessHabitat Noosa, is situated in 65 acres of beautiful National Park 25 minutes North of Noosa. We have a range of accommodation styles from camping to Luxurious glamping tents. Our on-site Bistro and Brewery operates 7 days a week providing delicious, affordable meals and unique craft beers created on site using our own Artesian water...