E-Commerce Coordinator

13 hours ago

Smithfield NSW, Australia RST INTERNATIONALY IMPORT & EXPORT PTY. LTD. Full time $45,000 - $65,000 per year

ACE Recycling Group Pty Ltd (ACE) is a 100% Australian-owned company established in 2014, with headquarters in Sydney and operational facilities in New South Wales, Queensland, and Victoria. We specialise in sustainable recycling and management of electronic waste, batteries, solar panels, and plastics, providing comprehensive, professional services to meet a wide range of customer needs.

We are accredited under The National Television and Computer Recycling Scheme (NTCRS) and are fully certified to ISO 9001/14001/45001, AS/NZS 5377, and R2v3 standards, ensuring our operations meet the highest levels of quality, environmental responsibility, and industry best practices.

Key Responsibilities:

Your daily tasks will encompass a range of e-commerce activities, including:

Product and Inventory Management

  • Photograph products clearly and record items and stock levels accurately in the system
  • Label and organise inventory, conduct regular stock checks, and maintain tidy storage areas

Online Listings and Store Management

  • Create and update online listings with correct descriptions, details, and pricing
  • Monitor listing quality and make improvements to support online sales
  • Handle customer enquiries promptly and professionally and assist with returns, replacements, and order issues
  • Maintain a positive communication tone to support high customer satisfaction

Order Processing and Dispatch

  • Pick and pack orders accurately and prepare shipping labels and paperwork
  • Book courier or postal services and ensure orders are dispatched on time
  • Perform basic quality checks before dispatch to make sure items match order requirements

Warehouse Organisation and General Support

  • Maintain a clean, organised, and safe working area at all times
  • Assist with manual handling, stock arrangement, and general warehouse duties
  • Support colleagues and contribute to process improvements as required

About You:

  • Minimum 1 year experience in e-commerce, online retail, or phone/web-based customer service, including social media engagement
  • Self-motivated with a positive Can-Do attitude, strong work ethic, and ability to work well in a team
  • Confident English communication skills (verbal and written)
  • Able to multitask and learn quickly in a fast-paced environment
  • Proficient with computers and Microsoft Office; basic computer hardware knowledge preferred but not essential

Job Type: Full-time

Pay: Up to $65,000.00 per year

Experience:

  • Inventory and Store Management: 1 year (Preferred)
  • Online Listings Management (eBay): 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Order Dispatch & Fulfilment: 1 year (Preferred)

Work Location: In person

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