Receptionist & Customer Service Officer

Join a growing automotive parts supplier with a solid reputation for quality, value, and service.

Since 2012, Machter Autoparts has built a strong reputation as a trusted importer and wholesaler of aftermarket automotive parts. We supply a wide range of components for 4WDs, Utes, SUVs, and sedans, covering popular makes such as Holden, Ford, Toyota, Nissan, Mitsubishi, and many more.

With continued growth and a new facility in Auburn, we're seeking a reliable and motivated Receptionist & Customer Service Officer to be the first point of contact for our customers and play a key role in supporting daily operations.

About the Role

Every day will be different, you'll help customers, support your teammates, and keep our busy office running smoothly.

This position suits someone who enjoys working in a fast-paced environment, interacting with customers, and ensuring everything runs smoothly from the front desk to the back office.

Your responsibilities will include:

• Greeting and assisting walk-in customers, managing all front desk enquiries.
• Processing orders, forms, applications, and customer requests accurately and efficiently.
• Managing and retaining relationships with existing clients by providing excellent support and timely assistance.
• Identifying and addressing customer needs to enhance satisfaction and loyalty.
• Maintaining up-to-date knowledge of company products and services to assist customers effectively.
• Coordinating with sales, warehouse, and operations teams to streamline order flow and improve efficiency.
• Staying informed about industry trends and competitor offerings to provide relevant support.
• Collecting and reporting customer feedback and service issues to relevant departments.
• Ensuring compliance with company policies, procedures, and quality standards.
• Supporting continuous improvement of customer service processes and contributing to a positive workplace culture.

What We're Looking For

You'll thrive in this role if you are:

• Well-spoken, friendly, and confident in both in-person and phone communication.
• Highly organised with excellent attention to detail.
• A proactive team player with a positive "can-do" attitude.
• Tech-savvy with working knowledge of Microsoft Office.
• Able to multitask and remain calm under pressure.
• Holder of a current NSW driver's licence.
• Experience in customer service, office administration, or the automotive industry is preferred but not essential.

Why Join Machter Autoparts

At Machter, we believe great service starts with a happy team. You'll enjoy a friendly work environment, fresh coffee every morning, and plenty of support to grow your skills.

Here's what you can expect:

Competitive salary

Performance incentives and company benefits

Staff discounts on parts and accessories

Onsite parking at our Auburn facility

A comfortable office environment equipped with a coffee machine, snacks, and refreshments to keep you energised throughout the day

A supportive team culture where your contribution is recognised and appreciated

Opportunities for career growth and stability within a company that continues to expand globally

You'll be working in a modern, well-equipped office connected to our main warehouse, where collaboration, teamwork, and customer focus drive everything we do.

About Machter Autoparts

Since 2012, Machter Autoparts has built a solid reputation with an extensive history of supplying affordable and high-quality aftermarket automotive parts to customers across Australia and internationally. We offer a comprehensive range of products for cars, 4WDs, Utes, SUVs, and crossovers, providing excellent value for money without compromising on quality or service.

Our team continuously researches and develops our product range to deliver innovative, reliable, and scalable solutions for every customer need. With expertise built over years of service, we specialise in engine and mechanical components, suspension and steering parts, heating and cooling systems, electrical and lighting parts, and other key automotive categories.

At Machter Autoparts, we manage the entire process, from product development and engineering to sales and customer service. This hands-on approach allows us to stay connected to the market, understand customer needs, and deliver tailored solutions that perform.

With our headquarters, main warehouse and sales office in Sydney, and additional establishments in California (US) and Manchester (UK), Machter Autoparts continues to grow through our commitment to honest service, affordability, and continuous improvement.

How to Apply

You don't need to be a car expert to join us, we welcome applicants from all backgrounds.

If you have strong customer service skills, enjoy helping clients, and want to build a rewarding career in a supportive and growing company, we'd love to hear from you.

Click Apply Now and become part of the Machter team today

Job Types: Full-time, Permanent

Pay: $60,000.00 – $65,000.00 per year

Benefits:

• Employee discount
• Employee mentoring program
• Professional development assistance
• Profit sharing
• Salary packaging

Work Location: In person