Service Receptionist
6 days ago
Service Receptionist – Canterbury BMW
Join a prestige brand and be the face of exceptional customer service
About Us
Canterbury BMW is a proud member of the Autosports Group, a leading automotive retail group representing luxury and prestige brands across Australia and New Zealand. With over 2,000 employees and 60+ dealerships, we're passionate about creating an outstanding experience for both our customers and our people.
The Role
We're looking for a professional and customer-focused Service Receptionist to join our vibrant team at Canterbury BMW. This front-line role is perfect for someone who thrives on delivering exceptional service in a premium environment.
Key Responsibilities
- Welcome and assist customers as the first point of contact for the Service Department
- Assist with service bookings and scheduling with accuracy and efficiency
- Answer incoming calls and respond to customer enquiries promptly
- Liaise with service advisors, technicians, and other departments to ensure a seamless experience
- Maintain a clean, professional, and welcoming reception area
- Costing and Quoting of Service Repair Orders
About You
- Previous experience in a customer service or reception role (automotive preferred but not essential)
- Exceptional communication skills and a warm, professional phone manner
- Ability to multitask and stay organised in a fast-paced environment
- Strong attention to detail and proficiency with Microsoft Office and booking systems
- Passion for providing an outstanding guest experience
What We Offer
- Work with a premium brand in a high-end dealership environment
- Ongoing training and support from an experienced and welcoming team
- Career development opportunities across the wider Autosports Group
- Employee benefits, including dealership discounts and wellbeing programs
Apply now to become part of an industry-leading group and deliver service excellence with Canterbury BMW.
More about Autosports Group
Autosports Group is a large, listed retail automotive group representing the world's greatest prestige and super luxury automotive brands. What does that mean for you? It means that you will be joining a team (within a much bigger team) offering development opportunities and the chance to work alongside some of the best people working in our industry today.
At Autosports Group, our purpose is to drive endless possibilities. Our Values include Strive for Excellence, Care, The Village, and to Lead Change. We warmly welcome people of all genders, backgrounds, and situations to tailor an equal and diverse customer base.
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