national account manager- grocery/pharmacy

Ready to take your FMCG career to the next level with a market-leading, fast-growing Australian brand? This is your opportunity to fast-track your career into national account management.

You'll be managing national retail accounts and driving category growth across leading pharmacy and grocery partners. If you're ready to step up—whether you're a territory Account Executive or Category and Sales Analyst—this is your opportunity to fast-track your career into national account management.

About us:

Touch Biotechnology is a proudly Australian biotechnology company leading the way in at-home diagnostics and advanced hygiene innovation. Our mission is simple: to make trusted, science-driven health and hygiene solutions accessible to everyone while maintaining our commitment to quality, sustainability, and social responsibility.

The Opportunity/About the role:

Own and grow a portfolio of national retail and pharmacy accounts (e.g., groceries, wholesalers and banner groups).

You'll be the primary point of contact for your accounts , building and maintaining strong relationships, driving growth, leading the Joint Business Plans (JBP), delivering promo Return on Investment (ROI), and driving best-in-class execution in-store and on clients' platforms.

About you:

To be successful in this role it is required that you can demonstrate the following:

• Lead end-to-end relationships for assigned national accounts.
• Develop and execute JBP with key customers (listing, pricing, activity promo calendar, retail media, displays),
• Build and execute retail growth plans, including planogram/shelf modular planning, marketing, and in-store activities.
• Plan and support New Product Development (NPD) launches and event uplifts.
• Strong ability to negotiate listings & trading terms, resolve conflicts, and ensure alignment on joint business objectives to drive mutual growth.
• Strong commercial and analytical mindset: Oversee the weekly/monthly forecast/feedback for sales plans, seasonal and promotions/campaigns, ability to analyse sales data to identify opportunities and optimise performance, track performance vs Key Performance Indicators (KPIs)/targets and make data-driven recommendations.
• Collaborate with the business development, marketing & field sales team to ensure strong visual presence in store and clients' platforms, identify opportunities to maximise marketing ROI and targeting efficiencies.
• Confident engaging with senior buyers and stakeholders.
• Travel nationally as required.

This role would suit the following attributes:

• Preferred to have at least 3 years of experience in Account Management (preferably in FMSG ) , or Category (brand or vendor side).
• Strong communication and interpersonal skills; the ability to build rapport.
• Highly Driven and motivated to succeed with a growth mindset.
• Exceptional attention to detail, highly organized with time management skills, with the ability to multitask at times.
• Strong proficiency in computer literacy and the ability to work with CRMs
• Good knowledge of Scan Data platforms like IQVIA, Circana or similar platforms.
• Alignment with our values: Safety, Quality, Sustainability, Transparency, Respect and honesty.
• It iss essential to have experience working directly with major Australian retailers andBachelor's Degree in Business, Marketing, Pharmacy.

The position will be located in the Macquarie Park office.

Benefits:

• Growing business, visible impact, bonus program.
• Collaborative, supportive, and forward-thinking culture.
• Modern office (on-site parking), close to public transport & cafes.
• Competitive salary package and exciting product portfolio.

If you have the necessary experience and would like to apply, please submit your resume and cover letter addressing the criteria above.

** Due to the requirements of this role, shortlisting of applications and interviewing of candidates will commence immediately. To avoid disappointment and missing out on this exciting opportunity submit your resume today

We thank all applicants for your interest in our organisation and this role however please note that only short-listed candidates will be contacted for an interview.

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